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Subash Suresh

@subashsuresh

Technical Support Specialist at UnifyCX, troubleshooting VPN and antivirus issues and handling complex billing and subscription cases.

India

Message

At UnifyCX, I support VPN, antivirus, and cybersecurity-related products, investigating connectivity, performance, installation, and device compatibility issues. I also handle billing and subscription cases, including payment investigations, refunds, cancellations, and renewal failures.

Earlier, I supported web hosting, domains, DNS, email, and server issues at Bluehost.com, Web.com, Register.com & Network Solutions. At Startup, I supported project coordination and operations through data accuracy checks, cost analysis, budgeting, and vendor analysis.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

UnifyCX

Jan 2025 - Present (1 year 10 months)

Provided technical support for VPN, antivirus, and cybersecurity products, troubleshooting issues via tickets and email. Handled billing and subscription cases, including renewals, refunds, and payment investigations, and briefly performed SME duties.

VPN Antivirus Cybersecurity Technical Troubleshooting Billing Operations Subscription Management Zendesk Fortifi ChargeHive Stripe Braintree Google Play Developer Console Customer Support Escalation Handling

Junior Support Engineer

Bluehost.com (Glowtouch Technologies)

Jan 2024 - Apr 2024 (3 months)

Troubleshot web hosting, email configuration, DNS, VPN, and operating-system issues. Supported customers with POP3, IMAP, SMTP, FTP/SFTP, and hosting queries via chat, email, and ticketing systems.

Web Hosting Email Configuration DNS VPN POP3 IMAP SMTP FTP SFTP Troubleshooting Customer Support

Junior Support Engineer

Web.com, Register.com & Network Solutions (Glowtouch Technol

Apr 2023 - Jan 2024 (9 months)

Provided technical support for web hosting, domain setup, email configuration, DNS, and cPanel/WHM. Diagnosed server issues, FTP access problems, SSL installation needs, and website downtime, resolving over 95% of issues at first contact.

Web Hosting Domain Setup Email Configuration DNS CPanel FTP SSL Troubleshooting Customer Satisfaction Ticket Resolution

Analyst

Startup

Nov 2018 - Nov 2022 (4 years)

Supported project coordination and operations through data accuracy checks, cost analysis, budgeting, material estimation, vendor analysis, and timeline planning. Collaborated with designers, vendors, and clients to support project execution.

Data Analysis Cost Analysis Budgeting Vendor Management Project Coordination timeline planning