Max Kaplan
@maxkaplan
Aspiring IT professional specializing in hardware troubleshooting and technical support.
What I'm looking for
I am a first-generation college student studying Information Technology at the University of Central Florida, actively building hands-on experience in hardware troubleshooting and PC assembly. I hold CompTIA ITF+ certification and am working toward CompTIA Network+ and CompTIA A+ while completing my bachelor's degree.
In my current role as a Quality Inspector I inspect incoming electrical components, collaborate with purchasing to resolve part inaccuracies, and drive continuous improvement to reduce defect rates. I have been trained in solder-quality inspection and inventory engineering practices to prevent cross-pollination of customer-specific part numbers.
Previously I managed high-volume beverage operations as a bartender where I maintained inventory, delivered consistent service under pressure, and collaborated with kitchen staff to improve guest experience. I build PCs in my free time (two Intel-based, three AMD-based) and have a background in quality assurance, process optimization, and troubleshooting.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Quality Manufacturing Services
Jan 2023 - Present (2 years 8 months)
Provide hardware troubleshooting and quality inspection support across incoming electrical components and finished products, driving process improvements that reduce defects and improve inspection efficiency.
Bartender
Grand Bohemian Hotel
Jan 2022 - Jan 2023 (1 year)
Managed beverage operations and bar inventory, crafted signature cocktails, and maintained service levels during peak hours, contributing to increased guest satisfaction and repeat clientele.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Information Technology
2023 -
Grade: 2.9 GPA
Pursuing a Bachelor's degree in Information Technology with a 2.9 GPA and coursework/projects including a C++ implementation of Connect Four.
Seminole State College
Associate of Science, General Studies
2018 - 2023
Completed an Associate of Science degree with Dean's List and President's List honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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