Maxine Thatcher

I’m an Administrative and Program Support professional and Family Service Worker focused on delivering exceptional client service while coordinating programs for families. I manage a caseload of more than 50 families, providing ongoing support, referrals, and coordination of community resources.

I maintain confidential family records using the ChildPlus database while ensuring compliance with federal and program regulations. I develop and maintain Microsoft Excel spreadsheets using formulas, sorting, filtering, and reporting functions to analyze program data, then prepare reports that support program goals and leadership decision-making.

I’m comfortable driving high-volume communication—handling over 50 phone calls daily and responding to 30–50 emails per day—while scheduling appointments, meetings, home visits, and family conferences using Outlook and Google Calendar. I also prepare electronic documents with Adobe Acrobat and DocuSign, and I collaborate with teachers, administrators, and outside agencies to connect families with needed resources.