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Brittney Mccarthy

@brittneymccarthy

Family Services Coordinator delivering remote client support, HIPAA-ready documentation, and schedule-driven care coordination.

United States

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What I'm looking for

I’m seeking a remote-facing support or healthcare coordination role where I can manage schedules, documentation, and client communications, collaborate cross-functionally, and improve operations with a privacy-first, client-first approach.

I’m a multifaceted support professional with over 8 years of experience across family services, operations, administrative coordination, and client support. I coordinate daily care schedules, virtual learning activities, and wellness routines in remote and hybrid environments, while keeping communication clear and consistent for everyone involved.

I’m trusted for maintaining detailed records—incident reports, logs, and milestone documentation—while following privacy and compliance protocols, including HIPAA and data privacy standards. I also handle sensitive information with empathy and precision, resolving issues through multi-channel customer resolution and escalation management when needed.

From onboarding new families and scheduling virtual appointments to supervising daily operations, inventory coordination, and shift scheduling, I bring organization, adaptability, and a client-first approach to every role. I’m now seeking to transition these strengths into a remote-facing role in support services, healthcare coordination, or operations.

Experience

Work history, roles, and key accomplishments

Current

Family Services Coordinator

Current

New York Childcare Services

Dec 2018 - Present (7 years 6 months)

Coordinated daily care schedules, virtual learning activities, and wellness routines for multiple families in remote and hybrid environments. Maintained detailed documentation and incident reports, and liaised with parents, tutors, and healthcare professionals to keep care plans aligned while following privacy and data security protocols.

Appointment Scheduling Incident Reports Cloud Based Systems Process Coordination

Administrative Support Specialist

Natalie Daycare

Apr 2017 - Dec 2018 (1 year 8 months)

Managed enrollment paperwork, daily attendance logs, and parent communication for 30+ children while maintaining compliant immunization, emergency contact, and student records. Scheduled meetings and conferences using Google Calendar, coordinated classroom supply inventory and vendor orders, and supported tuition tracking and director reporting.

Administrative Support Appointment Scheduling Google Calendar Tuition Tracking

Administrative Support Specialist

Natalie Daycare

Apr 2017 - Dec 2018 (1 year 8 months)

Managed enrollment paperwork, daily attendance logs, and parent communication for 30+ children, maintaining licensing-compliant student records. Scheduled meetings and conferences, supported daily operations (supplies and vendor orders), and tracked tuition payments while assisting with progress reporting.

Parent Communication Attendance Tracking Enrollment administration Parent communication Immunization records Emergency contacts management Google Calendar scheduling Student file recordkeeping Supply inventory coordination Tuition reporting Compliance with safety and privacy regulations

Family Services Coordinator

Natalie Daycare

Apr 2017 - Dec 2018 (1 year 8 months)

Coordinated daily care schedules, virtual learning activities, and wellness routines for multiple families in remote and hybrid environments. Maintained compliance-focused records and coordinated communication with parents, tutors, and healthcare professionals using cloud-based documentation and scheduling tools.

Care Coordination Family Communication Privacy and Data Security Stakeholder Coordination Virtual learning coordination Cloud based records Scheduling (calendar systems)Compliance documentation Child Development Documentation Incident Reporting Compliance Documentation

Patient Support Coordinator

Workmen Circle Nursing Home

Jun 2010 - Aug 2012 (2 years 2 months)

Provided daily care coordination for 20+ long-term care residents by communicating needs to nursing and administrative teams and maintaining HIPAA-compliant logs, shift notes, and incident reports. Scheduled medical appointments and transportation, supported resident onboarding, and relayed non-medical updates to case managers and nursing leads.

Care Coordination Incident Reports Appointment Scheduling Transportation Coordination Shift Notes & Logs Communication

Patient Support Coordinator

Workmen Circle Nursing Home

Jun 2010 - Aug 2012 (2 years 2 months)

Supported daily care coordination for 20+ long-term care residents by communicating needs to nursing and administrative teams and maintaining HIPAA-compliant logs and incident reports. Scheduled appointments and transportation, supported resident onboarding with intake documentation and care plan reviews, and relayed family updates to clinical case managers.