Maxime Favresse

Active trading in gold (XAUUSD) and the Nasdaq (US100) with practical knowledge of trading platforms and the prop firm environment.

Structured customer acquisition and retention processes, managed end-to-end customer experience and service workflows, and optimized scheduling and operations.

Managed complex health insurance cases including coverage, reimbursements, and eligibility. Provided multilingual support in French, English, and Dutch.

Created and developed a service business with full responsibility for operations, optimizing sales, customer experience, scheduling, and marketing processes.

Provided e-commerce support, after-sales service, and complaints management, guiding customers and resolving commercial issues.

Optimized the customer lifecycle from acquisition to retention, focusing on operational efficiency and structuring workflows to enhance service quality.

Handled emergency calls, rapidly assessed situations, and coordinated with emergency services including the fire service.

Managed customer service and trader support, including request resolution, user follow-up, and support coordination.

Provided remote customer support in a financial brokerage environment, guiding users and resolving platform service requests.

Bachelor in Management from Toulouse Business School, completed from 2018 to 2021.

Grade: Good

Baccalaureate in Economics and Social Sciences with Mathematics specialisation, obtained in 2018 with honours: Good.