Indy Van Accom

Provided support to Dutch-speaking customers and merchants in a buy-now-pay-later and digital payments setting. Investigated payment, authorization, order, cancellation, and refund issues, managing cases from initial contact to resolution.

Oversaw B2B customer service operations for Belgium and the Netherlands across email, phone, and chat. Directed order follow-up, supplier shipments, complaint handling, returns, and refunds, including high-impact cases.

Assisted B2B and B2C customers across three markets in Dutch, French, and English. Resolved cases related to deliveries, parcels, returns, products, and complaints, maintaining ownership across all channels.

Prospected the Dutch B2B market, qualifying client needs and managing opportunities through the sales pipeline. Advised clients on digital visibility solutions and maintained CRM follow-up until deal closure.

Cultivated a Belgian B2B portfolio by integrating prospecting, account management, and technical guidance for renovation projects.

Managed customer relationships, supported business development initiatives, and generated multilingual digital content for social media. Engaged with customers to foster loyalty and drive sales growth.

Addressed customer enquiries, complaints, and after-sales cases with a solution-oriented approach. Ensured timely and effective resolution of customer issues.

Directed daily store operations, overseeing recruitment, interviews, strategic partnerships, and commercial events. Optimised inventory management and supplier relationships.

Led comprehensive store operations, including team administration, procurement, partnership development, and commercial strategy. Enhanced customer experience through visual merchandising and training.

Supervised floor operations, provided sales support, and contributed to team management and customer engagement. Assisted in visual merchandising tasks.

Implemented visual merchandising strategies to optimise product display and store aesthetics. Ensured brand consistency and visual appeal across all store areas.

Engaged with customers to drive sales and provide product information, while executing visual merchandising plans. Contributed to an attractive and organised store environment.

Executed visual merchandising directives to align product displays with brand standards and seasonal campaigns. Enhanced store layout and product presentation to maximise customer engagement.

Completed a Certificate in Management and Business Administration at Centrum voor Avondonderwijs in Antwerp from 2017 to 2018.