Mauro De Oliveira Simoes
@maurodeoliveirasimoe
Customer Care Agent at Chill Insurance, resolving policy queries and keeping customer records accurate.
IrelandWhat I'm looking for
At Chill Insurance, I assist customers with insurance queries and policy requests through phone, email, and online channels. I also update policy records and document requests accurately.
At Zanzibar Locke Aparthotel, I redesigned the team’s workflow, reducing completion time for main tasks from 6 hours to 1 hour 30 minutes. I also managed guest information using MEWS and maintained operational reports.
At Global Village Telecom, I tested a complex tool, wrote a step-by-step guide, and demonstrated how its data could help resolve customer issues. Its implementation led to a significant increase in the team’s performance.
My experience also includes hotel reception at Handel’s Hotel and Slaviero Hotéis, where I handled guest records and invoices, including sensitive data. I’m fluent in English, Portuguese, and Spanish, and I’m available for full-time remote, hybrid, or in-person work.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Chill Insurance
Feb 2026 - Present (8 months)
Assisted customers with insurance queries and policy-related requests via phone, email, and online channels. Managed customer information and updated policy records accurately in internal systems.
Receptionist / House Host
Handel's Hotel
Jun 2025 - Nov 2025 (5 months)
Managed customer information using Guestline Hospitality Management System. Conducted building inspections, delegated tasks to maintenance, and led onboarding for new hires.
Receptionist / House Host
Zanzibar Locke Aparthotel
May 2023 - Apr 2025 (1 year 11 months)
Redesigned the team's workflow reducing completion time for main tasks from 6h to 1:30h. Managed customer information using MEWS Hospitality Management System and delivered top-tier customer service.
Receptionist
Slaviero Hotéis
Nov 2017 - Oct 2022 (4 years 11 months)
Organized a complex multi-department invoice issuing process in a high-pressure environment. Performed extensive data entry of guest personal details with a focus on accuracy.
English Teacher
Fisk & CCAA Language Schools
Feb 2017 - Nov 2017 (9 months)
Delivered engaging lessons and assessed student progress. Fostered language acquisition through creative teaching strategies.
Advanced Technical Support
Global Village Telecom
Sep 2013 - Nov 2016 (3 years 2 months)
Handled technical support tickets via chat, email, phone, and social platforms. Created a step-by-step guide for a complex tool, leading to a significant raise in team performance.
Waiter / Bartender
Royal Caribbean International
Nov 2009 - Mar 2013 (3 years 4 months)
Provided hospitality services in an international, fast-paced environment. Maintained compliance with food and safety standards.
Education
Degrees, certifications, and relevant coursework
Pontifícia Universidade Católica do Paraná
Bachelor's Degree, Linguistics
2014 - 2018
Pursued a Bachelor's Degree in Linguistics, focusing on language structure and usage.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Salary expectations
Interested in hiring Mauro?
You can contact Mauro and 90k+ other talented remote workers on Himalayas.
Message MauroGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
