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Joana Bagagem

@joanabagagem

Medical administrator at Alliance Medical Diagnostic Imaging Ltd who processed 600 referrals a week and made patient handoffs seamless.

Ireland

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What I'm looking for

I’m planning a career pivot in Ireland and am open to new opportunities.

At Alliance Medical Diagnostic Imaging Ltd, I was the point of contact between doctors, patients and radiographers, helping make patient handoffs as seamless as possible. I processed 600 referrals per week and handled patient care by phone and in person.

As a Portuguese interpreter at LanguageLine Solutions, I completed more than 3,000 hours of consecutive interpretation, helping people overcome language barriers across medical, emergency, legal and public services.

I studied Creative Writing and Journalism at Middlesex University, where I created social media content for student projects, including a campaign that increased student engagement on Instagram by 22%. I’m now planning a career pivot in Ireland while helping my family through a transition in Portugal.

Experience

Work history, roles, and key accomplishments

Administrador médico

Alliance Medical Diagnostic Imaging Ltd

Dec 2023 - Jan 2026 (2 years 1 month)

Managed high-volume referral intake, processing 600 referrals per week. Liaised with GPs and consultants, provided patient-facing care, and used medical systems such as PACS, RIS, and Microsoft Office.

PACS RIS Microsoft Office Patient Care Risk Assessment BSL JAM Card

Portuguese Interpreter

LanguageLine Solutions

Aug 2021 - Dec 2023 (2 years 4 months)

Provided Portuguese-English consecutive interpretation over the phone across medical, emergency, legal, and public service industries. Completed 105 hours of interpretation training and over 3000 hours of consecutive interpretation.

consecutive interpretation Over the Phone Interpretation Portuguese English Medical Terminology Emergency Services Legal Terminology Customer Service

English Second Language Teacher

Freelance

Jul 2021 - Nov 2022 (1 year 4 months)

Taught English as a second language, delivering weekly lessons according to an Excel monthly plan. Used various teaching methods including visual aids, one-to-one conversations, and writing exercises.

Teaching English As A Second Language Lesson Planning VisualAID One on One Instruction British English American English (AmE)Test Engineer

Hotel Receptionist

SMR Facilities Management Limited

Jun 2019 - Aug 2020 (1 year 2 months)

Provided front-of-house guest services across two OYO properties, handling check-in, hotel procedures, and guest relations. Coordinated weekly fire drills and emergency lights checks, and partnered with the UK Home Office during COVID-19 to accommodate asylum seekers.

Front Desk Operations Guest Relations Check In Procedures Fire Safety Emergency Procedures Crisis Management Cultural Sensitivity

Student Voice Leader

Middlesex University

Sep 2019 - May 2020 (8 months)

Acted as a direct channel between the student cohort and the university, registering feedback and informing students of changes.

Student Representation Feedback Collection Communication Skills

Student Learning Assistant

Unitemps

Sep 2019 - Apr 2020 (7 months)

Helped students with multimodal journalism concepts and assessments, adapting teaching style to different learning types. Provided remote support during Covid-19.

Teaching Communication Skills Adaptability Journalism Remote Support

Social Media Content Creator

The North London Story Festival

Dec 2019 - Feb 2020 (2 months)

Advertised the festival through a nine-chapter story on social media channels, managed content planning with Google spreadsheets, and covered the festival with prepared descriptions and hashtags.

Social Media Marketing Content Creation SEO Google Sheets Content Planning Event Coverage

Social Media Content Creator

MDXWorks

Nov 2019 - Nov 2019 (0 months)

Assembled an in-person one-day tent for student engagement and took over social channels to engage students and potential employers, increasing student body engagement on Instagram by 22%.

Social Media Marketing Content Creation Event Planning Instagram Student Engagement

Retail Stock Clerk

Hollister Co.

Nov 2017 - Jun 2019 (1 year 7 months)

Handled daily deliveries, merchandise organization, shipping, replenishment, and customer service queries. Managed stockroom, improving leadership and time management skills.

Inventory Management Customer Service Stockroom Management Time Management Leadership