Priscilla de Oliveira

Verify patient insurance eligibility and level of cover in advance of admission using insurer portals and direct engagement. Interpret and apply policy benefits and rules across all major insurers, and liaise with the Admissions team to ensure financial clearance is completed prior to booking or admission.

Review patient claim packs for accuracy and completeness, obtain missing information, and submit claims to relevant insurance. Identify and resolve claim errors, perform daily scanning and submissions, and assist with reconciliation and process improvement.

Front-line position focused on helping members with their financial needs while delivering excellent, friendly, and professional service by email, phone, or in person. Handle day-to-day transactions, open new accounts, assist with loan applications, and address member questions and concerns.

Worked on behalf of Electric Ireland to promote and sell electricity and/or gas services through inbound and outbound calls. Met sales targets, negotiated terms and prices with clients, and provided post-sales support and customer service.

Positively represented brands and helped to increase brand awareness by promoting various brands at many locations.

Assisted clients with their banking needs, resolving issues, and providing information about the bank's products and services. Processed routine transactions accurately and efficiently, and addressed and resolved customer complaints.

Assisted customers to find products, making recommendations based on their needs, and promoting Boots' loyalty programs. Processed sales transactions accurately, including cash, card payments, and returns.

Created and published content on all platforms, including Facebook and Instagram, to grow an audience, build brand awareness, and ultimately boost sales.

Worked in different departments including customer service, back office, finance with payroll, and administrative. Also worked in an emergency department operating 24 hours, dealing with accidents and scheduling ambulances for transferring customers to hospital. Analysed contracts, medical treatments, surgery, claims, etc.

Customer Advisor, Call Centre, Health and Travel Insurance, Concierge service and back office, technical troubleshooting, bank services.

Supported with various office and administrative tasks, including data entry, document management, event support, volunteer coordination, client interaction, financial administration, and project assistance.

First degree in Meteorology, which led to a career as a meteorologist at Petrobras.

Studied business, complementing the meteorology background.