Looking for a job

Ronaldo Correia

@ronaldocorreia

Customer Service & Sales Professional | EQF Level 5 Hotel Management | Client Experience & Operations | Multilingual (PT, ES, EN)

Iceland

Message

What I'm looking for

am looking for a full-time remote role in Customer Support, Customer Success, or Client Operations. I thrive in collaborative team environments that value clear communication, high-quality customer service, and opportunities for continuous learning and professional growth.

I am a customer-focused professional with extensive international experience in high-standard hospitality, sales, and customer operations across Portugal and Iceland. Holding a Level 5 EQF Certification in Hotel Management, I specialize in delivering exceptional client experiences, managing service workflows, and driving customer satisfaction.

⁠Throughout my career, I have developed strong interpersonal and communication skills across diverse, fast-paced environments—ranging from premium hospitality venues to telecommunications sales and customer support roles. My training in hotel management covers business operations, quality control, customer acquisition, and digital/revenue strategies.

⁠Key Highlights:

⁠• Multilingual Capabilities: Native Portuguese, proficient Spanish (C1), professional English (B2), and basic Icelandic (A1).

⁠• Client & Operational Support: Experience in direct sales, client onboarding, contract management, and resolving complex customer queries.

⁠• Technical & Administrative Tools: Proficient with Microsoft Office (Word, Excel, PowerPoint, Access), CRM workflows, and team communication tools.

⁠• Adaptability & Work Ethic: Proven track record of adapting quickly to multicultural team environments and high-volume operations.

⁠I am seeking remote opportunities in Customer Support, Customer Success, Operations, or Client Relations where I can apply my problem-solving skills and passion for high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Waiter/Waitress

Current

Vínstofa Friðheimar

Apr 2025 - Present (1 year 5 months)

Greet and escort customers to their tables, prepare tables by setting up linens, silverware, and glasses, and serve food and drink orders. Maintain a tidy dining area, deliver checks, collect payments, and prepare cocktails.

Customer Service Table Setting Food Service Cocktail Preparation Payment Processing

Waiter/Waitress

Gullfosskaffi

May 2024 - Apr 2025 (11 months)

Greeted and escorted customers to their tables, prepared tables with linens and silverware, and served food and drink orders. Maintained a tidy dining area, delivered checks, collected payments, and carried dirty dishes to the kitchen for cleaning.

Customer Service Table Setting Food Service Payment Processing Cleaning

Uber Driver

Begin2Smile

Apr 2023 - Oct 2023 (6 months)

Provided customer service and drove passengers as an Uber driver.

Customer Service Driving

Sales Assistant

Nfibra Telecomunicações E Edp

Jun 2020 - Mar 2023 (2 years 9 months)

Assisted customers with telecommunication contracts for phones, internet, and energy services. Managed inventory replenishment, supported cashiers, tracked sales records, and provided customer service.

Customer Service Sales Inventory Management Cash Handling Reporting

Education

Degrees, certifications, and relevant coursework

MasterD

EQF Level 5, Hotel Management

2025 - 2025

Grade: 92

Activities and societies: The Company - Management Skills Internal Hotel Operations Job Identification Business Management Financial Management Events and Protocols Management Quality Management Food and Beverage Management Revenue and Digital Marketing

Completed a Hotel Management course at MasterD, achieving an EQF level 5 qualification.