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Maurizio Zatti

@mauriziozatti

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Customer support at AC Hotel Brescia by Marriott, handling guest requests, reservations, and front desk operations.

Italy

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What I'm looking for

I'm seeking a fully remote opportunity in Customer Support, Customer Operations, or Administrative Support.

At AC Hotel Brescia by Marriott, I support international guests with requests, reservations, and check-in and check-out. I handle communication in Italian and English and process payments, invoices, and guest records.

In Sweden, I founded and managed a self-employed digital services business, supporting local businesses with client communication and customized digital content. I created promotional materials and online content using Canva, Adobe Photoshop, and CapCut.

Earlier, I worked across production roles at Monier BMI Group, including machinery operation, forklift driving, and automated packaging. My work across Italy, Sweden, and Australia has also included customer service in hospitality, restaurants, and wellness environments.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

AC Hotel Brescia by Marriott

Jul 2026 - Present (3 months)

Provide customer support to international guests in a four-star hotel environment, managing check-in/check-out, reservations, and guest requests. Coordinate with departments to ensure efficient front desk operations.

Customer Support Opera PMS Hotel Management Software Reservation Management Payment Processing Invoicing Communication Skills Problem Solving

Hospitality & Customer Service Experience

Various

Jan 2019 - Dec 2026 (7 years 11 months)

Delivered customer service in restaurants, hospitality, and wellness environments across Italy, Australia, and Sweden. Managed customer requests, orders, payments, and service delivery in fast-paced environments.

Customer Service Communication Skills Problem Solving Interpersonal Skills Adaptability

Digital Sales & Customer Operations Specialist

Self-employed

Apr 2025 - Apr 2026 (1 year)

Founded and managed a self-employed digital services business, providing digital and content support to local businesses. Managed B2B relationships and delivered customized digital content solutions.

Digital Content Creation Social Media Management Canva Photoshop Capcut Ecommerce Customer Relationship Management Project Coordination

Manufacturing Operator & Multi-Skilled Production Worker

Monier BMI Group

Feb 2020 - Jul 2024 (4 years 5 months)

Operated across multiple production stations in an international manufacturing company, including machinery operation, forklift driving, and automated packaging. Produced and assembled specialized roofing components with attention to quality.

Machinery Operation Forklift operation Packaging Quality Control Adaptability Teamwork Problem Solving