maureen karuri

Reviewed and edited transcribed reports, correcting material for spelling, grammar, and clarity. Used headsets and transcribing software to take dictation of medical documents, ensuring accuracy and proper formatting.

Executed travel arrangements by researching and booking flights and accommodations. Managed electronic and paper filing systems, updating paperwork and accurately recording information.

Identified metrics to measure and evaluate the effectiveness of public relations campaigns. Oversaw social media presence, aligning posts to include branding and trending ideas to increase brand awareness.

Assisted clients with daily living needs to maintain self-esteem and general wellness. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Responded to customer requests for products, services, and company information, providing excellent support. Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Obtained a Diploma in Human Resource Management. Developed skills in HR processes, coordination, and employee relations.

Completed a Bachelor of Science in Information Management. Gained foundational knowledge in managing and organizing information systems.