Open to opportunities

Matthew Vitale

@matthewvitale

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Insurance executive with a focus on strategic operations and growth.

United States

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What I'm looking for

I seek a dynamic role that allows me to leverage my operational expertise while fostering a culture of innovation and growth.

I am an accomplished insurance executive with extensive experience in strategic operations and leadership. Currently, I serve as the President of SureGo Administrative Services LLC, where I lead cross-functional teams to enhance customer experience and operational efficiency. My leadership has resulted in a 35% reduction in operational costs and a 20% increase in client satisfaction.

Previously, as Vice President of Operations at Global Benefits Group, I directed North American operations and successfully managed the onboarding of key acquisitions. My ability to develop SOPs and KPIs has consistently improved operational consistency and client satisfaction. I am passionate about fostering a high-performance culture that embraces innovation and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

President

Current

SureGo Administrative Services LLC

Jan 2022 - Present (3 years 7 months)

As President, led a third-party administrator supporting Trawick International's travel-medical, trip, and student health plans. Directed cross-functional operations teams including claims, policyholder support, and quality assurance, while cultivating a high-performance, service-driven culture.

Strategic Planning Operations Management Regulatory Compliance Automation Team Leadership Quality Assurance

Vice President of Operations, North America

Global Benefits Group

Jan 2019 - Present (6 years 7 months)

Directed North American operations, including enrollment, implementation, and process optimization. Operationalized and led the onboarding of a key acquisition, aligning systems, processes, and teams to ensure a seamless transition.

Operations Management Process Optimization Client Relationship Management SOP Development Workflow Design Team Management

Eligibility Operations Manager

HealthComp

Jan 2018 - Present (7 years 7 months)

Led a 25-person operations team within a self-insured TPA environment. Reengineered departmental procedures and implemented KPIs to drive efficiency.

Operations Management Team Leadership Reengineering KPIs TPA Environment Efficiency Improvement Liaison Self Insurance

Client Service Manager

Cigna Global Health Benefits

Jan 2016 - Present (9 years 7 months)

Managed a global portfolio of large-group clients and led a team of 11 Client Advocates. Delivered custom reporting and executive-level presentations to key clients.

Client Relationship Management Team Leadership Custom Reports Executive Presentation Process Innovation Service Delivery Large Group Clients

Customer Service Manager

Cigna Global Health Benefits

Jan 2013 - Present (12 years 7 months)

Led the Service Optimization Team for North American contact center operations. Reduced claims inventory by 90% in six months, significantly improving turnaround and revenue.

Claims Management Inventory Reduction Performance Metrics Dashboard Development Net Promoter Score (NPS)Service Delivery

Technical Coach / Customer Service Representative

Cigna Global Health Benefits

Jan 2011 - Present (14 years 7 months)

Provided advanced policyholder support and training across global benefit plans. Supported the Service Optimization Team and contributed to improving service delivery.

Policyholder Support Training Technical Support Customer Service Problem Solving Communication Data Entry Documentation Team Collaboration

Education

Degrees, certifications, and relevant coursework

California State University, Fresno

Bachelor of Science, Business Administration (Entrepreneurship)

Focused on entrepreneurial principles and practices within the business administration curriculum. Gained a comprehensive understanding of business operations and strategic planning.

College of the Sequoias

Associate of Arts, General Studies

Completed foundational coursework in various disciplines, providing a broad educational background. Developed strong analytical and critical thinking skills.