Open to opportunities

Matthew Santana

@matthewsantana

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Seasoned professional with over a decade of experience as a Business Analyst

United States

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What I'm looking for

Seeking a role that leverages my extensive experience as a Business Analyst to drive successful project outcomes, optimize product backlogs, and deliver maximum value to stakeholders and customers.

As a seasoned professional with over a decade of experience as a Business Analyst, I have developed a strong focus on user experience and Project Management. I have led teams, refined processes, and delivered impactful results, leveraging my expertise in Agile and SAFe methodologies. With a strong background in Business Analysis, I have successfully disbursed over $326 million of incentives and have a proven track record of driving successful project outcomes.

Throughout my career, I have refined my skills in Project Management, Business Analysis, and Quality Assurance, with a strong emphasis on user experience. I have worked with cross-functional teams to define business requirements, develop product roadmaps, and prioritize features to ensure alignment with strategic goals and project scope.

I am a certified Scrum Master and Product Owner, with a strong understanding of Agile and SAFe principles. I have a proven ability to analyze business processes, identify opportunities for improvement, and implement solutions that enhance efficiency and support strategic business goals.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Truist Bank, Inc.

Oct 2015 - Present (9 years 7 months)

Led cross-functional teams in disbursing over $326 million in incentives, utilizing Agile methodologies to refine processes and deliver impactful results. Partnered with stakeholders to define business requirements and develop product roadmaps, ensuring alignment with strategic goals.

Business Analysis Agile Methodologies Project Management Stakeholder Engagement Azure DevOps UAT Process Improvement Scrum

User Application Test Analyst

AT&T

Jan 2013 - Aug 2015 (2 years 7 months)

Conducted end-to-end testing including functional, regression, and performance testing to ensure product reliability. Collaborated with teams to design and execute test plans, utilizing tools like JIRA and HP ALM to manage issues and ensure high-quality deliverables.

End To End Testing Jira Test Planning Regression Testing API Testing Testing Agile Methodologies Performance Testing Documentation

Data Support Escalation Manager

AT&T

Jan 2007 - Jan 2013 (6 years)

Oversaw technical support operations, enhancing productivity and quality while streamlining user experience. Led initiatives to improve performance evaluations and employee engagement, consistently outperforming support KPIs.