Looking for a job

Matthew Orieme

@mattheworieme1

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I resolve remote customer enquiries through clear email, chat, documentation, and proactive follow-up.

Nigeria

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What I'm looking for

I'm seeking a remote Customer Support or Customer Success role where I can deliver high CSAT, improve retention, and support distributed teams across EU, UK, and US time zones.

At Christ the King Church of God, I resolved 25–40 customer enquiries daily across email and online platforms while maintaining 100% SLA compliance. I document issues accurately, identify root causes, and provide clear step-by-step solutions.

I reduced repeat complaints by 30% through recurring-issue documentation, escalation, and corrective-action support. I also supported email campaigns, managed opt-ins and opt-outs, and followed up after resolutions to strengthen retention.

My hospital and production experience strengthened my attention to detail, compliance, quality control, and process discipline. I'm ready to bring reliable remote support across EU, UK, and US time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Christ the King Church of God

Nov 2025 - Dec 2025 (1 month)

Resolved 25-40 customer enquiries daily via email and online platforms, achieving 100% SLA compliance and reducing repeat complaints by 30%. Supported email marketing campaigns and maintained accurate interaction records.

Email Support Live Chat Ticketing Systems CRM Client Communication De escalation Documentation Follow up Retention Management Email Marketing Opt In Opt Out Management Google Workspace Slack Microsoft Office Zoom

Industrial Work Trainee

Central Hospital Agbor

Apr 2025 - Oct 2025 (6 months)

Organised and maintained 500+ patient medical records with zero record-loss incidents. Scheduled and confirmed 20+ daily patient follow-up appointments, reducing missed consultations and workflow delays by 25%.

Medical Records Management Documentation Appointment Scheduling Front Desk Support Patient Communication Attention To Detail Time Management

Production Operator

Red Oil Mill Factory

Oct 2017 - Dec 2021 (4 years 2 months)

Identified quality inconsistencies during red oil processing and escalated issues promptly. Monitored production stages to ensure compliance with safety and quality guidelines, maintaining operational standards.

Quality Control Safety Compliance Process Monitoring SOP Adherence Team Productivity