At Ricoh / mindSHIFT Technologies, I supported and monitored enterprise backup and recovery solutions including Evault, Avamar, Connected, and Carbonite O365. I remediated vault servers, performed backups, applied updates, restored data, and supported disaster recovery operations.
I've supported more than 900 internal users in nationwide Windows environments, administering Active Directory and Exchange accounts, resolving endpoint encryption and authentication issues, and managing tickets through CRM and ServiceNow. I also served as the sole IT contact for a DC Public Schools high school, supporting more than 250 computers.
I bring 10+ years in enterprise IT, systems administration, data protection, and technical support, alongside an MBA focused on business management and a Computer Information Science degree in Network Security.
