Open to opportunities

Josh Eagar

@josheagar

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Results-driven Senior Principal Consultant specializing in data protection strategies.

United States

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What I'm looking for

I am looking for a role that challenges my skills in data protection and allows for professional growth in a collaborative environment.

I am a Senior Principal Consultant with over 9 years of experience in leading and optimizing enterprise-scale data protection and cyber resilience strategies. My role as a trusted technical advisor to a large enterprise client, AIG, has allowed me to guide critical infrastructure transformations and design resilient data management solutions while ensuring stringent audit and SOX compliance.

Throughout my career, I have demonstrated expertise in automating complex IT processes, driving significant cost savings in AWS, and leading cross-functional teams to execute seamless data center migrations. My commitment to excellence is reflected in my ability to enhance operational efficiency and bolster ransomware recovery capabilities, ensuring that my clients' data remains secure and accessible.

Experience

Work history, roles, and key accomplishments

Current

Principal Engineer, Data Protection Lead

Current

Dell Technologies

Oct 2019 - Present (5 years 10 months)

As the operational and technical lead for a global managed services team, served as the primary consultant and point of contact for all data protection services for AIG, safeguarding 318 PB of data across 14,000+ servers. Played a key technical leadership role in a major data center exit, collaborating on the hybrid-cloud design and leading the migration of all backup services to a new co-location

Data Protection Cyber Recovery AWS PowerShell ServiceNow SOX Compliance Automation Data Immutability Tanium

Senior Engineer, Data Protection

Dell Technologies

Dec 2017 - Present (7 years 8 months)

Designed and optimized backup policies for critical enterprise applications and databases, including Oracle, MSSQL, and Sybase. Handled daily workload of L2 incidents and tasks related to backup configuration and troubleshooting. Mentored L1 team members in advanced troubleshooting techniques and data protection best practices.

Backup Policy Design Oracle MSSQL Sybase Troubleshooting Data Best Practices Mentoring

Senior Analyst, Backup Service Desk

Dell Technologies

Mar 2016 - Present (9 years 5 months)

Part of a 24/7 helpdesk that served as the frontline contact for global backup service requests and incidents for enterprise clients. Monitored the health of thousands of daily backups and performed critical data restorations. Developed custom monitoring dashboard to manage alert monitoring for multiple different alerting systems.

Help Desk Alerting Incident Management

Support Tech III

Henry Schein

May 2015 - Present (10 years 3 months)

Provided advanced application and OS support for Dentrix software in Mac OS X and Windows environments. Assisted users with technical issues and ensured smooth operation of software.

Application Support OS X Windows

Bilingual Help Desk Engineer (Tier II - Japanese)

Movate

Oct 2014 - Present (10 years 10 months)

Provided Tier I/II technical support in both English and Japanese, managing Active Directory, Office 365, and Exchange requests. Resolved technical issues for users and maintained system functionality.

Technical Support Active Directory Office 365 Exchange Bilingual Support (Japanese)