Open to opportunities

Brooke Quinn

@brookequinn

Message

I am a transitioning administration professional building IT support and cybersecurity skills.

New Zealand

Message

What I'm looking for

I want a role combining administration and IT support where I can apply data handling and customer service strengths while growing cybersecurity and front-end skills in a collaborative, learning-focused environment.

I am a dedicated administration and customer service professional transitioning into IT support, currently completing cybersecurity and front-end development training. I bring hands-on experience in data handling, scheduling, records management, and basic IT troubleshooting from roles supporting operations at MrSweep, ChocolateHair, and FlyBuys Au.

I have managed high-volume customer support, invoicing, and appointment systems while maintaining strict confidentiality and accurate data entry. I am completing ISC2 (final exam booked) and Codeacademy front-end coursework to build skills toward a career in police digital forensics, and I seek roles where I can apply practical admin strengths while growing technical expertise.

Experience

Work history, roles, and key accomplishments

Current

Administration

Current

MrSweep

Jan 2024 - Present (1 year 7 months)

Manage customer bookings, invoicing, and job scheduling across multiple service areas while maintaining accurate client records and service histories to support business operations and reporting.

Customer Service Scheduling Invoicing Records Management Microsoft Office

Customer Service

FlyBuys Au

Jan 2024 - Jan 2025 (1 year)

Delivered high-volume phone and email support for loyalty program customers, troubleshot account access issues, and ensured accurate account data entry across systems.

Customer Service Phone Support Email Support Data Entry CRM

Administration

ChocolateHair

Jan 2015 - Jan 2020 (5 years)

Maintained detailed confidential client records, coordinated appointments and point-of-sale operations, and managed customer complaints and inquiries with professionalism.

Client Records Appointment Management Point of Sale Data Entry Confidentiality