Dellena Austin

Managed centre administration and enrollment processes, maintained licensing compliance, and updated customer databases to support smooth operations and accurate funding claims.

Handled inbound/outbound calls and emails for warranty claims and repair bookings, performed data entry and photo uploads for assessments, and ensured timely follow-up using Salesforce.

Founded and operated an after-school care service, managing bookings, payroll, recruitment, licensing compliance, and marketing, and ensuring safe enrollment and child medical response protocols.

Managed invoicing, enrollment and compliance for licensing, coordinated customer communications and calendar support, and assisted with portal rollouts to improve centre workflows.

Served as personal assistant to the franchise manager while handling customer service, warranty claims management, credit claims, and maintaining online repair portals and documentation.

Assisted store management overseeing payroll, rostering for 100+ staff, accounts payable, stock control, and compliance, delivering process improvements that reduced time theft and saved upwards of $400 weekly.

Completed home-based high school studies covering typing, mathematics, English, legal studies, and basic French.