matthew england

Managed end-to-end sales support operations for Google Cloud professional services, managed services, and digital workplace transformation accounts. Coordinated quote generation, order processing, and purchase order validation, and acted as a liaison between Account Managers, clients, and technical teams.

Managed high value client portfolios worth over £1.4m, ensuring customer satisfaction and aligning contracts to business KPIs. Led customer meetings and bridged the gap between operations and clients, achieving 98% retention in 2024 and 97% YTD in 2025.

Compiled and submitted invoice reports for major clients, ensuring accuracy to reduce lead time and queries. Headed a renewals team that reduced expired purchase orders by £6m and collaborated with the debt team to improve cash flow.

Organised parcels before delivery at a distribution centre, requiring impeccable time management and hard work to ensure all parcels were delivered daily.

Bachelor of Arts degree in Business Studies from Sheffield Hallam University, completed from 2019 to 2022.

Certificate of Higher Education in Business from Sheffield Hallam University, completed from 2018 to 2019.

A Level in Business and Applied Science from Sir John Deans College, completed from 2015 to 2017.

Grade: A-C

Completed 9 GCSEs with grades A-C, including Maths, English and Science, from University of Chester Academy Northwich from 2010 to 2015.