Matleng Mphahlele
@matlengmphahlele
IT support technician experienced in systems, hardware, and end-user troubleshooting.
South AfricaWhat I'm looking for
I am an IT support technician with hands-on experience managing, maintaining and repairing IT systems for corporate and educational clients. I have delivered field support for printers and scanners, administered Salesforce and SAP tasks, configured Raspberry Pi servers for school networks, and created and maintained computer labs through volunteer projects.
I am driven by problem-solving and customer satisfaction, and I bring practical skills in troubleshooting, systems support, active directory, Linux and Windows administration, and network setup. I aim to contribute reliable technical support that improves operational efficiency and user experience.
Experience
Work history, roles, and key accomplishments
Data Capturer (Meter Reader)
XET
Nov 2022 - Present (3 years 2 months)
Captured water and electricity meter readings using handheld devices and reported meter faults such as leaks, stuck readings and damage to ensure accurate municipal billing.
IT Technical Support
Zetes
Sep 2021 - Aug 2022 (11 months)
Managed, maintained and repaired IT systems and provided field support for printers and handheld scanners; administered Salesforce and responded to customer issues via SAP to improve client service responsiveness.
IT Systems Support
Umzinyathi Telecommunications
Apr 2019 - May 2020 (1 year 1 month)
Installed, maintained and upgraded IT systems and networks for schools, configured Raspberry Pi as a local server, and provided user training and support to improve access to learning materials.
Education
Degrees, certifications, and relevant coursework
Waterberg TVET College
NQF Level 4 Certificate, Information Technology and Computer Science
2018 - 2018
Completed Information Technology and Computer Science Level 4 certification at Waterberg TVET College in 2018.
Kopano Senior Secondary School
National Senior Certificate, General Secondary Education
2015 - 2015
Obtained the National Senior Certificate (high school diploma) from Kopano Senior Secondary School in 2015.
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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