Matias Maciel

I help companies in the crypto, iGaming, and fintech space turn customer support into a growth driver.
With over 10 years of experience across Customer Support, VIP Account Management, and Affiliate & Sponsorship growth, I’ve learned that loyalty comes from more than quick replies it comes from trust, personalization, and consistency.

# Customer Support Specialist:

Experienced in high-volume live chat & email, KYC, technical troubleshooting, and crypto operations. I ensure every interaction ends with clarity, care, and resolution.

# VIP Account Manager:

Skilled in retaining and growing high-value players by delivering 5⭐ experiences, personalized bonuses, and proactive engagement to prevent churn.

# Affiliate & Sponsorship Specialist:

Supported successful campaigns, partnerships, and community growth initiatives that boosted visibility and ROI.

Helping users feel valued while helping businesses grow. Whether it’s securing VIP loyalty, managing affiliate relationships, or solving complex support cases, I bridge the gap between customer experience and business goals.

🌍 Bilingual (English & Spanish) | Strong IT background | Crypto-native

Always open to connecting with industry professionals and exploring new opportunities in Customer Support, VIP Management, or Partnerships within crypto, gaming, and beyond.