Matias Maciel

I am a seasoned IT professional with a strong background in customer support, technical analysis, and system administration. With over a decade of experience in the field, I have developed a unique blend of technical and interpersonal skills that enable me to effectively communicate with customers, resolve complex technical issues, and provide personalized support to VIP users.

Throughout my career, I have worked with various companies, including BC Game, BingX, Karuna IT, and SP&Global, where I have gained extensive experience in handling high amounts of live chat and incoming emails, identifying and evaluating customers' needs, and providing accurate and comprehensive information. I have also managed KYC processes, handled fiat and cryptocurrency transactions, and created and tracked support tickets to ensure timely issue resolution.

In addition to my technical expertise, I possess excellent communication and problem-solving skills, which have been demonstrated through my ability to collaborate with business partners, provide feedback on the efficiency of the customer service process, and manage a team of junior customer service representatives. I am committed to delivering high-quality support and ensuring customer satisfaction, and I am excited to bring my skills and experience to a new role.