Open to opportunities

Jennifer Sanchez

@jennifersanchez

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Dedicated BPO professional with 8 years of administrative expertise.

Colombia

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What I'm looking for

I am looking for a role that values innovation, offers growth opportunities, and allows me to leverage my administrative and problem-solving skills.

I am a dedicated professional with over 8 years of experience in the BPO industry, specializing in customer service and administration. My journey began as an Administrative Assistant, where I honed my attention to detail and time management skills. I have since advanced to become a Subject Matter Expert (SME) in the rebates department at Vivint Solar / Sunrun, where I led teams and optimized processes while managing high volumes of customer inquiries.

My commitment to delivering exceptional service is matched by my expertise in interconnection processes, utility regulations, and compliance. I excel in managing applications and ensuring adherence to industry standards, collaborating with cross-functional teams, and liaising with utilities to facilitate solar energy projects. With a strong problem-solving mindset and a focus on optimizing workflows, I am eager to contribute my skills to a forward-thinking organization that values innovation and efficiency.

Experience

Work history, roles, and key accomplishments

Solar Interconnection - Specialist SME

Sunrun

Nov 2020 - Jan 2025 (4 years 2 months)

Led teams and optimized processes as a Solar Interconnection - Specialist SME, managing high volumes of customer inquiries related to solar rebates, BESS, and permitting interconnection. Ensured adherence to industry standards and collaborated with cross-functional teams to facilitate solar energy projects.

Process Optimization Team Leadership Compliance Cross Functional Collaboration Facilitation

Solar Interconnection – Rebate Specialist SME

Vivint Solar

Aug 2019 - Nov 2020 (1 year 3 months)

Functioned as a Solar Interconnection – Rebate Specialist SME, focusing on solar rebates, BESS, and permitting interconnection. Managed applications and liaised with utilities to ensure smooth solar energy project implementation.

Utility Liaison Industry Standards Compliance Problem Solving Workflow Optimization Technical Expertise

Bilingual Agent

AT&T

Oct 2017 - Jul 2019 (1 year 9 months)

Provided customer service, technical support, and handled sales through chat channels. Addressed customer inquiries and resolved technical issues efficiently.

Customer Service Technical Support Chat Support Sales Problem Solving Communication Conflict Resolution Data Entry CRM Software Troubleshooting

Bilingual Agent

Kohls

Oct 2017 - Feb 2018 (4 months)

Delivered customer service, managed collections, and performed sales and technical support duties. Focused on achieving targets and providing exceptional service.

Customer Service Collections Sales Technical Support Communication Problem Solving Time Management Data Entry Conflict Resolution Upselling

Administrative Assistant

Provifuturo Ltda

Jul 2016 - Oct 2017 (1 year 3 months)

Provided administrative assistance in an insurance agency, focusing on organizational tasks and efficient process management. Supported the team with various administrative duties.

Administrative Support Office Management Data Entry document preparation Scheduling Communication Organizational Skills Problem Solving Microsoft Office Record keeping

Administrative Assistant

Provifuturo Ltda

Jan 2012 - Dec 2012 (11 months)

Served as an Administrative Assistant in an insurance agency, honing attention to detail and time management skills. Managed administrative tasks and supported daily operations.

Administrative Support Attention To Detail Time Management Data Entry Document Management Administrative Assistant Communication Microsoft Office Record keeping

Education

Degrees, certifications, and relevant coursework

Institución Educativa Andres Bello

High School Diploma, Biofuels

Completed a high school diploma with a specialization in the articulated program of biofuels. This program provided foundational knowledge in sustainable energy practices and general academic subjects.

C“

Centro Colombo Venezolano “CECOVE”

Technician, Computer and Systems

Acquired a comprehensive understanding of computer systems and their applications. This technical training equipped me with essential skills in system maintenance, troubleshooting, and software operation.