Looking for a job

Mathew Donnelly

@mathewdonnelly

Message

Customer Success Manager driving client adoption, retention, and data-driven outcomes.

United States

Message

What I'm looking for

I’m looking for a dynamic organization where I can lead customer lifecycle outcomes—driving onboarding success, retention, and expansion using data-driven insights, while partnering cross-functionally and mentoring teams to achieve strategic goals.

I’m a Customer Success Manager with 5 years of experience across the Customer Success and Military sectors. I leverage a “military discipline” mindset to drive client success, thrive in dynamic environments, and build strong relationships with key decision-makers.

In my roles at GPS Insight, Rouse Services, and Power School, I’ve owned customer lifecycle outcomes end-to-end—leading onboarding & deployment, managing strategic reviews, strengthening executive relationship building, and supporting contract renewals & expansion. I also lead with data-driven insights, including improving client retention by 27% through proactive engagement and tailored service strategies, while bringing leadership through mentorship roles.

Experience

Work history, roles, and key accomplishments

Customer Success Account Manager

GPS Insight

May 2023 - Aug 2024 (1 year 3 months)

Managed the customer lifecycle for key decision-makers, ensuring adoption, satisfaction, and retention. Led onboarding and deployments, owned renewals, and identified expansion opportunities through strategic account reviews.

Customer Lifecycle Management Onboarding Executive Relationship Building Renewals Cross Functional Collaboration Client Success Performance Management

Sergeant - Military Police

Army Reserve

May 2008 - May 2024 (16 years)

Trained and mentored junior personnel in law enforcement protocols, fostering a culture of excellence and professionalism. Used surveillance technologies and implemented training programs to enhance situational awareness, compliance, and mission readiness.

Mentoring Situational Awareness Leadership Under Pressure Risk Mitigation Operational Readiness High Responsibility Decision Making

Customer Success Manager

Rouse Services

Nov 2022 - Mar 2023 (4 months)

Built executive-level client relationships through regular strategic reviews and data-driven insights to improve satisfaction and retention. Led onboarding and deployment and advised clients on platform best practices to drive performance and outcomes.

Customer Success Management Executive Relationship Building Data Insights Onboarding Platform Best Practices Client Adoption Retention Strategy Cross Functional Collaboration

Associate Manager

PowerSchool

Feb 2021 - Nov 2022 (1 year 9 months)

Strengthened executive relationships by delivering tailored solutions based on client needs and leading onboarding to ensure successful deployments. Improved client retention by 27% through proactive engagement and faster escalation resolution via cross-functional collaboration.

Executive Relationship Building Onboarding Cross Functional Collaboration Client Retention Platform Best Practices Client Success Performance Management