Collin Foote
@collinfoote
Mission-driven Customer Success leader guiding SLED and enterprise customers to successful implementations and long-term value.
What I'm looking for
I’m a mission-driven Customer Success Leader with 8+ years of experience managing strategic enterprise portfolios, from SLED (State, Local, and Education) to large-scale implementation programs. I specialize in guiding complex customers through technical validation, performance execution, and measurable long-term value realization.
At KNOCK CRM by RealPage, I served as a strategic partner to 17+ enterprise-level property management companies, maximizing the value of their digital investments through quarterly performance reviews. I led 15+ full-scale technical implementations of bi-directional integrations to reduce data latency, owned end-to-end renewal processes, and coordinated cross-functional engineering and product feedback into actionable feature requests.
Before that, at G5 by RealPage, I helped grow and sustain major client relationships—earning the President’s Club Award for the most significant book of business growth during a global pandemic. My foundation also includes Public Safety and Law Enforcement experience (including Deputy Sheriff training), and I’m currently obtaining my FAA Part 107 certification to support next-generation autonomous flight and Drone as First Responder (DFR) programs.
Experience
Work history, roles, and key accomplishments
Business Owner & Ops Lead
Scout and Pine
Dec 2022 - Present (3 years 6 months)
Develop long-term growth strategies using SaaS-based retail analytics to improve customer satisfaction and profitability. Lead inventory curation, logistics, and a retail team using consultative sales and AI tools to scale operational efficiency.
Enterprise Client Success Manager
Knock CRM by RealPage
Dec 2020 - Dec 2022 (2 years)
Partnered with 17+ enterprise property management companies, delivering quarterly performance reviews and renewal-focused support to maximize value from digital investments. Led 15+ bi-directional integration implementations, managed end-to-end renewals, and translated complex customer feedback into actionable feature requests for customized reporting tools.
Key Account Manager
G5 by RealPage
Dec 2016 - Dec 2020 (4 years)
Earned the President’s Club Award for driving the most significant book-of-business growth during a global pandemic. Managed and grew a $3.5M ARR portfolio across 15 corporate and 9 key accounts, building scalable account-management systems across 100s of SMB accounts before promotion to corporate account responsibilities.
Deputy Sheriff
King County Sheriff's Office
Dec 2015 - Dec 2016 (1 year)
Served as a first responder, managing high-pressure emergency calls and developing community-based solutions for public safety problems. Graduated top of class in the WA Basic Law Enforcement Academy for practical skills including conflict resolution and dynamic scene response.
Pararescue Trainee
United States Air Force
Dec 2014 - Dec 2015 (1 year)
Completed pararescue training focused on elite mental toughness, perseverance, and mission execution through rigorous special operations preparation. Graduated Basic Military Training as an honor graduate with strong attention to detail and commitment to mission success.
Core member of the West Coast client success team supporting a media measuring and analytics company. Managed relationships with 30+ media companies and advertising networks, delivered national product training, and produced custom reports and analyses based on industry research.
Education
Degrees, certifications, and relevant coursework
Federal Aviation Administration (FAA)
FAA Part 107 Remote Pilot Certificate, Aviation (Remote Pilot Operations)
Currently obtaining the FAA Part 107 Remote Pilot Certificate to support autonomous flight and Drone as First Responder (DFR) programs.
Western Washington University
Bachelor of Arts, Business Administration (Marketing)
2009 - 2013
Earned a Bachelor of Arts in Business Administration with an academic major in Marketing.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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