Open to opportunities

mathew brown

@mathewbrown

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Inbound Sales Executive focused on consultative selling, customer solutions, and account growth in SaaS and IT.

South Africa

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What I'm looking for

I’m looking for a target-driven SaaS sales role where I can deliver fast, SLA-aligned customer solutions, run consultative inbound selling, grow accounts with upsell/cross-sell, and collaborate with internal teams to exceed customer expectations.

I’m a results-driven Inbound Sales Executive and SaaS & Customer Solutions Specialist with experience managing inbound customer requests, quotations, and account queries for existing and prospective clients.

I build strong customer relationships through professional, consultative engagement—handling inquiries, resolving complaints efficiently, and maintaining high service levels through consistent telephone and email communication.

In my recent role, I prepared accurate quotations aligned to customer requirements, identified upselling and cross-selling opportunities, processed orders, and followed up on quotations and payments. I also worked closely with account managers to implement proactive sales strategies and grow customer accounts while meeting turnaround times and SLA requirements.

Before that, I supported sales administration and customer service in fast-paced, target-driven environments, including handling tender-related processes, Microsoft licensing solutions, and out-of-warranty repair communication as a Technical Administrator. I bring strong administrative capability, communication, and problem-solving to every customer conversation.

Experience

Work history, roles, and key accomplishments

Inbound Sales Executive

Zoho Corporation

Nov 2023 - May 2026 (2 years 6 months)

Managed inbound customer requests, quotations, and account queries for existing and prospective clients. Prepared quotations, followed up on orders and payments, and resolved customer complaints and issues in line with SLA requirements.

Inbound Sales Account Management Consultative Selling Customer Relationship Management (CRM)Quotation Management Upselling Cross Selling SLA Management Order Processing Customer Complaint Resolution

Internal Account Manager

Pinnacle

Sep 2020 - Oct 2023 (3 years 1 month)

Managed inbound customer requests, quotations, and account queries while maintaining consultative customer relationships. Supported tender processes for IT equipment and Microsoft licensing solutions and processed orders to resolve customer queries.

Account Management Inbound Sales Upselling Cross Selling Tender Administration Order Processing

Call Centre Agent

Pinnacle Channel

Mar 2020 - Aug 2020 (5 months)

Handled inbound customer interactions and supported customer relationship building. Processed quotations and sales documentation using SAGE and assisted customers with product and order queries.

Inbound customer service Relationship Building Sales Documents Order Processing Customer Support

Technical Administrator

Pinnacle Cape Town

Sep 2018 - Feb 2020 (1 year 5 months)

Served as the first point of contact for customer support and service requests, ensuring SLA compliance. Managed quotations and communication for out-of-warranty repairs and coordinated with technicians and suppliers to deliver service efficiently.

Customer Support SLA Quotation Management Customer Communications Order Processing Documentation Management Problem Solving

Intern

Pinnacle

Sep 2017 - Aug 2018 (11 months)

Supported technical and support teams with operational and customer service tasks. Logged service calls with suppliers and assisted with technical support, installations, and customer communication.

Customer Service Support Technical Support Supplier Coordination Installation System Preparation Customer Communications

Education

Degrees, certifications, and relevant coursework

Destiny Business Science

National Certificate (NQF 6), Generic Management

Completed a National Certificate (NQF 6) in Generic Management. Also completed a Management Development Programme: Executive (as detailed on the certificate).