Mathabo Nyoni

I serve as the point of contact for individual, group and corporate clients who
are interested in booking Ehlanzeni District Municipality's Disaster
Management and Conference Centre facilities for special events. And also
scheduling meetings with clients.

Responsibilities:
• Receive phone and email inquiries and schedule meetings
with interested parties.
• Tasked to manage a big project.

• Cleaning and tidying guest rooms.
• Make guest room beds.
• Replenish guest supplies.
• Answer guests' summons promptly.
• Change the guest room and bathroom linen.

Worked as a food and beverage trainee at River Meadow Manor.
• Handling customer complaints.
• Taking customer orders.
• Check on guest satisfaction.
• Practice responsible alcohol service.
• Use proper serving techniques.

Worked as a front desk agent trainee.
• Check-in and check-out of hotel guests.
• Answering telephone calls.
• Offer concierge services.
• Assist in all tasks of the Front Desk and Executive Floor Desk day-to-day
operations.

Worked as a volunteer in the food and beverage department at a convention centre.
• Explain menu offerings.
• Communication with staff members.
• Greet Incoming Guests
• Maintaining a clean environment.
• Scheduled shifts.
• Ensure customer satisfaction.
• Handle customer complaints

Worked as a front office trainee at the University of Pretoria Accommodation Services.
• Greeting and welcoming guests.
• Answer all incoming calls and redirect them or keep messages.
• Receiving letters, packages etc.
• Answer questions and address complaints.
• Preparing outgoing mail by drafting.
• Room Inspection.