Wilson Mphahlele

Manage end-to-end sales processes, identify and acquire new clients, negotiate payment terms, and apply digital marketing skills to enhance online visibility and increase bookings. Consistently meet or exceed sales targets through strategic planning and client engagement.

Oversee daily operations during managerial shifts, supervise staff, conduct floor inspections, resolve customer complaints, and validate daily banking to ensure accuracy in financial reporting.

Processed check-ins and check-outs, managed booking systems for walk-ins, handled phone inquiries, and executed night audits to ensure accurate financial records.

Served restaurant guests promptly, contributing to a positive dining experience and streamlining table turnover through timely clearing and preparation.

Balanced dual roles supporting audit processes while delivering exceptional guest service and assisting in reconciling daily financial records.

Grade: 86%

Completed a Digital Marketing Online Short Course, achieving a provisional grade of 86%. The course covered various modules including Digital Marketing Foundations, Content Marketing Strategies, Social Media Marketing, SEO and Analytics, Paid Advertising, and Campaign Optimization, equipping me with skills in digital campaign planning, SEO optimization, data-driven decision-making, and customer en

Graduated with a strong academic foundation, preparing for a career in customer-facing and operational roles.