Open to opportunities

mateus martins fernandes

@mateusmartinsfernand

Message

Experienced Development Analyst and Product Manager optimizing payment solutions.

Brazil

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in product management and development, within a collaborative and innovative company culture.

I am a seasoned Development Analyst and Product Manager with a strong focus on optimizing processes and enhancing system integrations. With a proven track record in payment solutions, I leverage my technical expertise to drive operational efficiency and improve customer satisfaction. My experience spans various roles, where I've successfully managed integration processes and implemented monitoring strategies that significantly reduce downtime.

Throughout my career, I have led integration projects and developed training materials that have streamlined payment processing workflows. My commitment to data-driven decision-making has resulted in measurable improvements in customer support and satisfaction. I am passionate about utilizing agile project management methodologies to foster collaboration and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Senior Development Analyst

Current

Pluma Agroavícola

Apr 2024 - Present (1 year 2 months)

Managed integration processes, optimized transaction flows, proactively implemented monitoring strategies, and resolved technical issues, significantly reducing downtime and enhancing client satisfaction.

Integration Transaction Optimization Monitoring

Development Analyst Senior

Paybrokers

Jun 2024 - Jul 2024 (1 month)

Development Analyst

Paybrokers

Mar 2023 - Jun 2024 (1 year 3 months)

Led integration projects, developed training materials, implemented monitoring solutions, and optimized payment processing workflows. Reduced integration timelines and proactively prevented financial setbacks.

Integration Training Development Monitoring Payment Processing Financial Management

Bilingual Support Analyst

Paybrokers

Sep 2022 - Mar 2023 (6 months)

Delivered exceptional customer support to national and international clients, achieving a 73% increase in customer satisfaction. Managed complex client-facing issues and provided technical guidance for developers.

Customer Support Client Management Customer Satisfaction

Support Analyst

PDV 365

Feb 2022 - Sep 2022 (7 months)

Resolved technical issues for users through phone support and remote access tools. Installed, configured, and updated software applications according to company guidelines.

Technical Support Installation Remote Access