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@mateusmartinsfernand
Experienced Development Analyst and Product Manager optimizing payment solutions.
I am a seasoned Development Analyst and Product Manager with a strong focus on optimizing processes and enhancing system integrations. With a proven track record in payment solutions, I leverage my technical expertise to drive operational efficiency and improve customer satisfaction. My experience spans various roles, where I've successfully managed integration processes and implemented monitoring strategies that significantly reduce downtime.
Throughout my career, I have led integration projects and developed training materials that have streamlined payment processing workflows. My commitment to data-driven decision-making has resulted in measurable improvements in customer support and satisfaction. I am passionate about utilizing agile project management methodologies to foster collaboration and deliver exceptional results.
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Work history, roles, and key accomplishments
Pluma Agroavícola
Apr 2024 - Present (1 year 7 months)
Managed integration processes, optimized transaction flows, proactively implemented monitoring strategies, and resolved technical issues, significantly reducing downtime and enhancing client satisfaction.
Paybrokers
Jun 2024 - Jul 2024 (1 month)
Managed integration processes, optimized transaction flows, proactively implemented monitoring strategies, and resolved technical issues, significantly reducing downtime and enhancing client satisfaction.
Paybrokers
Mar 2023 - Jun 2024 (1 year 3 months)
Led integration projects, developed training materials, implemented monitoring solutions, and optimized payment processing workflows. Reduced integration timelines and proactively prevented financial setbacks.
Paybrokers
Sep 2022 - Mar 2023 (6 months)
Delivered exceptional customer support to national and international clients, achieving a 73% increase in customer satisfaction. Managed complex client-facing issues and provided technical guidance for developers.
PDV 365
Feb 2022 - Sep 2022 (7 months)
Resolved technical issues for users through phone support and remote access tools. Installed, configured, and updated software applications according to company guidelines.
Coca-Cola FEMSA
Jan 2021 - Feb 2022 (1 year 1 month)
Managed regional marketing initiatives, significantly enhancing brand positioning and contributing to revenue growth.
Degrees, certifications, and relevant coursework
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