Mateo User
@mateouser7
Account Executive at Hit Promotional Products, providing bilingual customer support and managing order fulfillment across six states and Central and South America.
United StatesWhat I'm looking for
At Hit Promotional Products, I manage customer relations and order fulfillment for six states and marketing clients across Central and South America. I provide bilingual support for Spanish-language inquiries, calculate order pricing, and help ensure delivery schedules are met.
I also review artwork submissions for correct formatting and timely processing, and process credits and claims for my assigned territory.
At Securis Systems, I installed and maintained security camera systems, managed ordering platforms, and initiated sales prospecting across Florida. I used my bilingual and bicultural skills to engage Latino communities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hit Promotional Products
Oct 2016 - Present (10 years)
Managed customer relations and order fulfillment for six states and all Central and South American marketing clients. Provided bilingual support for Spanish-language customer inquiries and processed credits and claims for the assigned territory.
IT Field Specialist
Securis Systems
Aug 2015 - Apr 2016 (8 months)
Installed and maintained security camera systems and managed ordering platforms. Initiated statewide sales prospecting across Florida, targeting restaurants and hotels.
Front of House Cook
Sea Salt
Jan 2015 - Aug 2015 (7 months)
Engaged patrons at the front of the house, promoting and selling oyster and crudo dishes. Communicated directly with customers to guide selections and maximize meal sales.
Sales Rep
Legendary Seafood
May 2014 - Jan 2015 (8 months)
Managed wholesale seafood distribution to markets and restaurants across the St. Petersburg and Tampa areas.
National Phone Sales
Our Town America
Jan 2014 - May 2014 (4 months)
Conducted sales outreach to CEOs and business owners, utilizing Spanish language skills to serve clients in Miami, Texas, California, and New Mexico.
Server, Runner, Bar Back, Bartender
Paradise Grille
Jan 2013 - Jan 2014 (1 year)
Worked in various front-of-house roles including server, runner, bar back, and bartender.
Education
Degrees, certifications, and relevant coursework
Eckerd College
Bachelor, International Business
2008 - 2012
Activities and societies: Spanish Minor, Dean's Scholarship Recipient
Completed a Bachelor's degree in International Business with a Spanish Minor and was a Dean's Scholarship Recipient.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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