Open to opportunities

joanna Genao

@joannagenao

Bilingual Sales Representative focused on driving revenue, strengthening client relationships, and improving customer retention.

United States

Message

What I'm looking for

I’m looking to further enhance my professional growth by obtaining a position where my experience, motivation, and demand for personal excellence may be utilized to the benefit of the company.

I’m a Bilingual Sales Representative with a strong track record of cultivating and maintaining client relationships that create positive customer experiences and reduce churn. I also bring the ability to communicate technical details clearly, building understanding and trust with customers.

In my current role, I identify and develop new business opportunities through cold calling, networking, and market research, then use innovative sales tactics like cross-selling and up-selling to maximize revenue. I consistently meet or exceed monthly and quarterly sales targets while partnering with internal teams to ensure smooth delivery of goods and ongoing customer satisfaction.

Before sales, I spent years as a Bilingual Customer Service Quality Assurance Analyst, monitoring and evaluating agents for compliance, analyzing call quality data, and coaching teams using top-quality data monitoring tools. I helped reduce errors through tailored recommendations, coordinated call calibration sessions, and submitted error trends and training needs to upper management—along with earlier experience in project support and office operations.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Sales Rep

Current

OptiSource

Nov 2021 - Present (4 years 7 months)

Cultivate and maintain client relationships in a bilingual Spanish sales role, reducing churn through proactive customer engagement. Identify new business opportunities via cold calling and networking and consistently meet monthly and quarterly sales targets.

Bilingual Spanish Client Relationship Management Cold Calling Networking Cross Selling Sales Targets Optical Product Price Presentations Customer Retention

Customer Service QA Analyst

Hilco

Nov 2013 - Nov 2021 (8 years)

Monitored and evaluated customer service agents for compliance with established policies, providing coaching based on call-quality analysis. Produced weekly and monthly error trends and training recommendations to support process improvement and coordinated call calibration sessions.

Call Quality Monitoring Compliance Auditing Coaching Feedback Error Trend Analysis Performance Metrics Process Improvement Call Calibration

Project Assistant

Icon International Inc

Jan 2010 - Aug 2013 (3 years 7 months)

Prepared daily, weekly, and monthly reports by collecting and analyzing critical data to support operations. Responded to customer inquiries with tailored product recommendations, processed orders and documentation, and coordinated order status across departments from start to finish.

Report Preparation Order Processing Document Control Packing Lists Management

Resource & Referral Specialist

Options For Working Families

Apr 2007 - Nov 2009 (2 years 7 months)

Provided accurate bilingual Spanish referrals to ensure families received information aligned with their needs. Maintained up-to-date records for licensed family day care providers and supported CCAP program operations and administrative tasks.

Bilingual Spanish CCAP Program Support Provider Program Data Maintenance Intake & Referral Accuracy

Administrative Assistant/Office Manager

LS Construction Co.

Jan 1999 - Feb 2007 (8 years 1 month)

Managed core office operations including scheduling, office equipment upkeep, and accounts receivable and payable. Prepared invoices, ledgers, and payments while also supporting trade show event planning and generating statistical reports to keep records complete.

Office Management Scheduling Accounts Receivable Accounts Payable Invoice & Ledger Preparation Payment Processing Event Planning Statistical Reporting