At KORTECH GROUP INC., I support critical hotel and small-business systems, including PMS, HSIA, PBX, Micros Simphony, and Call Accounting. I also assist with server infrastructure, network security, and disaster recovery.
At DON ROBERTO JEWELERS, I delivered Tier 2 support across retail locations and corporate offices, resolving escalated hardware, software, POS, and network issues. I administered Active Directory and Microsoft 365 services, including email, Teams, and SharePoint.
At FOUR SEASONS LOS ANGELES HOTEL AT BEVERLY HILLS, I supported hotel technology and guest services, maintained IT inventory, and helped with system backups and disaster recovery. Earlier, at TEKBORN, I developed and executed secure information-system procedures and provided helpdesk support and staff training.
