Masheka Needham

I'm currently supporting Foreign Venture Group as a remote Customer Service and Dispatch Representative, maintaining technician on-call schedules, updating customer records, and keeping customers informed of schedules and lead times.

At Hinduja Global Solutions, I progressed from Brand Advocate to Compliance Officer and Acting Quality Manager. I reviewed performance and production reports, developed improvement action plans, audited calls and processes, and supported QA compliance.

I've coached, trained, and mentored staff to strengthen quality performance while acting as a liaison across departments to resolve operational challenges. My work is grounded in accurate information gathering, confidentiality, risk awareness, and clear communication.

Earlier, at Centerfield JM, I converted inbound and outbound leads into sales, exceeded monthly targets, and was recognized as a Top Sales Agent. I'm seeking to bring my customer advocacy, documentation accuracy, and case follow-up skills to a Document Specialist role.