Nokwanda Mbatha
@nokwandambatha
Results-driven sales professional with excellent interpersonal skills. A passion in Marketing
What I'm looking for
I am a highly motivated and results-driven sales professional with a strong background in telemarketing, sales, and customer service. With a degree in BA Marketing and English from the University of KwaZulu Natal, I possess excellent interpersonal skills, team building skills, and the ability to work independently. My experience in various sales roles has honed my decision-making skills, analytical and problem-solving skills, and attention to detail.
Throughout my career, I have demonstrated effective creative writing skills, time management skills, and the ability to adapt to different situations. I am a fast learner, able to work under pressure, and possess strong organisational skills. My most recent role as a Service Consultant (Claims) at Discovery (Pty) Ltd has further developed my skills to manage customer queries, problem-solve, and ensure high levels of service satisfaction.
I am a driven individual with a strong work ethic, always striving to achieve excellence in my professional pursuits. I am excited to leverage my skills and experience to make a meaningful contribution to a dynamic organisation.
Experience
Work history, roles, and key accomplishments
Service Consultant (Claims)
Discovery (Pty) Ltd
Jan 2023 - Present (2 years 4 months)
Servicing Medical Aid members with claim Queries. Investigating claim billing according to Medical scheme billing rules and ensuring that Claims are paying correctly, reprocessing claims To pay correctly from the correct benefit.
Sales Representative
Scoutnet (Pty) Ltd
Sep 2021 - Jan 2023 (1 year 4 months)
Making outbound calls to potential members for Medical Insurance. Pitching and selling product, Providing benefits of a medical insurance and Data capturing personal information to set up Policies.
Sales Advisor
Outworx (Pty) Ltd
Jun 2020 - Mar 2021 (9 months)
Handled Inbound calls Pertaining to customers wanting to join the UK broadband and TV provider, Taking upfront card payment details. Setting up Direct Debits, upgrading existing Customers.
Sales Agent
CCI SA (Pty) Ltd
Apr 2018 - Apr 2020 (1 year 11 months)
Handled Inbound calls pertaining to moving UK Broadband to new address, processing Home Move orders, Retaining customers who wish to cancel their services, re-contracting existing customers.
Telemarketer
SEESA (Pty) Ltd
Sep 2016 - Nov 2016 (2 months)
Telephonically selling SEESA's services to business owners and making appointments.
Education
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Nokwanda hasn't added their education
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