Masceline Fred

At Longden Steel, I managed high volumes of inbound and outbound customer enquiries, providing product, pricing, availability, and order guidance. I resolved complaints professionally, followed up on requests, and helped build customer trust through personalised support.

I've supported customer retention, coordinated with internal teams on order fulfilment, and maintained accurate records, invoices, and transactions using Pastel Point of Sale. My International Marketing degree strengthens my commercial understanding and customer-focused approach.