Open to opportunities

Mary Salmon

@marysalmon

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Customer service and sales leader with 15+ years driving revenue, retention, and guest satisfaction in hospitality.

United States

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What I'm looking for

I’m looking for a role where I can lead guest/customer experience and drive measurable revenue impact—using clear communication, operational excellence, and strong leadership. I thrive in remote or hybrid settings with ownership, training, and growth.

I’m a results-driven customer service and sales professional with 15+ years of experience spanning B2B and consumer markets. I’m known for exceeding revenue goals, improving customer retention, and leading high-performing operations with strong communication and time management.

In my current role as a Listing & Guest Services Manager, I manage end-to-end short-term rental operations across multiple platforms—optimizing listings, pricing, and seasonal rates to maximize occupancy and revenue. I provide 24/7 guest communication, coordinate cleaning and maintenance, oversee property onboarding, and track financial performance metrics while managing vendor payments.

Previously, as a Group Sales Representative & Event Coordinator, I generated $300K+ in revenue growth within three years by driving new business and strengthening client retention. I owned the full sales cycle, coordinated cross-departmental event execution, and grew social media to 30K+ followers—backed by training leadership and weekly sales team development.

Experience

Work history, roles, and key accomplishments

Current

Listing & Guest Services Manager

Current

R & R Co-Hosting Services, LLC

Apr 2023 - Present (3 years 2 months)

Manage end-to-end short-term rental operations across multiple platforms, optimizing listings and seasonal pricing to maximize occupancy and revenue. Provide 24/7 guest communication, coordinate maintenance and inspections, and support property onboarding including smart lock setup.

Short Term Rental Operations Listing Optimization Dynamic Pricing Property Inspections Smart Lock Onboarding

Group Sales & Event Coordinator

Rough River Dam State Resort Park

Jan 2013 - Nov 2024 (11 years 10 months)

Generated $300K+ in revenue growth over three years by driving new business and improving client retention. Led full-cycle group sales and coordinated cross-departmental events, while growing social media audience to 30K+ followers.

Group Sales Lead Generation Sales Cycle Management Client Retention Event Coordination Cross Functional Collaboration Social Media Growth

Customer Service Representative

Fruit of the Loom

Jan 2010 - Jan 2013 (3 years)

Handled 50+ daily customer interactions while supporting regional sales teams and driving a 10% sales increase through efficient service and strategic upselling. Strengthened cross-functional collaboration and implemented process improvements to boost team productivity.

Customer Service Upselling Account Management Cross Functional Collaboration Process Improvement CRM Systems performance reporting

Sales Representative

Dell Computers

Jan 2008 - Jan 2010 (2 years)

Ranked #1 in U.S. sales for two quarters and remained in the top 25% overall by exceeding new account targets. Used consultative sales strategies and tailored product solutions to meet client business needs after completing advanced sales training.

Consultative Sales New Account Targeting Solution Selling Revenue Targets Sales Training Product Knowledge Performance Management