Christy Matthews
@christymatthews
Director of Room Sales driving revenue with leadership and sales strategy.
United StatesWhat I'm looking for
I’m a Director of Room Sales with a strong track record for securing and realizing room revenue across group and transient segments. I’ve led my rooms division to peak performance—fast-tracked for leadership and responsible for leading the “best March and April” with less inventory than previous years.
I oversee room revenue performance and forecasting, including weekly reporting by segment and monthly revenue reviews. I reconcile prior-month and year-to-date performance, maintain an active group sale production report, and manage high-volume reservations operations—over 39,665 calls answered in 2021, significantly more than the year before—while ensuring coaching, compliance monitoring, and sales process consistency.
I bring a hands-on sales and guest-first mindset built from earlier roles as a Reservation Agent and a Sales Associate. I’m proficient in MS Word, Excel, Power Point, and Access, utilize Navis best practices, manage online booking, and focus on client relationships with meeting planners, organizations, associations, and corporate businesses. My hospitality background is strengthened by Hospitality & Tourism Management education and Navis certification, with repeated recognition for guest services and reservations performance.
Experience
Work history, roles, and key accomplishments
Director of Room Sales
Emerald Grande
May 2015 - Present (11 years)
Led room sales for group and transient segments, driving the best March and April performance in company history despite less inventory. Managed a 39,665-call center in 2021 (15,410 more than 2020) and contributed to an executive team revenue year exceeding by 105%.
Part Time Sales Associate
Charlotte Russe
Jun 2014 - Apr 2019 (4 years 10 months)
Delivered customer service and product merchandising, including stocking shelves, assisting customers with finding items, and maintaining fitting rooms and displays. Achieved store revenue goals while operating the cash register and meeting conversion expectations.
Reservation Agent
Resort Quest By Wyndham
Handled incoming calls and managed reservations, confirmations, and room requests while explaining resort products and services. Processed room bookings, supported registration and departures, handled guest payments and issues, and ensured guest satisfaction through accurate account posting.
Education
Degrees, certifications, and relevant coursework
Revinate
Navigate Conference, Industry Conference
2022 - 2023
Attended the Navigate conference by Revinate in 2022 and 2023.
Track Pulse Software
Track Certification, Track Pulse Software
Earned Track certification for Track Pulse software (Q4 2021).
American Hotel & Lodging
Hospitality Manager: Leadership, Hospitality Management
Completed the Hospitality Manager: Leadership program through American Hotel & Lodging.
Florida Atlantic University
Hospitality & Tourism Management, Hospitality & Tourism Management
Completed coursework/program in Hospitality & Tourism Management at Florida Atlantic University.
Azure Tide Realty
Florida Sales Associate Pre-License Course, Real Estate
Completed the Florida Sales Associate pre-license course through Azure Tide Realty.
Navis University
Navis Certified Agent, Navis
Completed Navis Certified Agent training/program at Navis University.
Choctaw High School
High School Diploma
Earned a High School Diploma from Choctaw High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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