mary ogbonna

I’m a service-driven Customer Service & Hospitality Specialist with over 3 years of experience in front office operations, guest relations, and hospitality management, supported by a Cabin Crew Licence from Lagos Aviation Academy. I’m known for delivering exceptional guest experiences through a calm, detail-oriented approach.

As a Front Office Coordinator at Savannah Suites and Hotel Ltd, I coordinated front office operations and provided administrative support to guests and staff while maintaining a 95% guest satisfaction rate. I resolved guest complaints within 24 hours, reducing escalations significantly, and was recognised by management for excellent guest relations.

Before that, I worked as a Receptionist, managing check-in/check-out for an average of 30 guests per day and training 3 new staff members on front office procedures. I consistently contributed strong punctuality and reliable day-to-day performance, including zero absences over the period.

Through my NYSC experience in Finance & Accounts support, I strengthened documentation and record-keeping discipline, which I now bring into guest-facing operations. I’m motivated by leadership, analytics, and service excellence, and I’m ready to support high standards in the aviation and customer service industry.