Mary Njoroge

I’m a results-driven B2B Sales, Appointment Setting, and Customer Success professional with over 7 years of experience in high-volume outbound calling, telesales, lead generation, and CRM pipeline management in fast-paced commercial environments. I consistently exceed sales targets by engaging decision-makers, qualifying leads, and converting prospects into qualified appointments.

Across energy and subscription-based services, I’ve sold solar and energy solutions by identifying customer energy needs through structured questioning and recommending systems such as solar panels, batteries, inverters, and backup power solutions. I handle 100+ daily outbound calls while maintaining performance KPIs, tracking outcomes, and keeping opportunities moving forward with timely follow-ups.

In roles like Chloride Exide Company (K) Ltd, I built and managed a consistent sales pipeline by maintaining regular contact with prospective and existing clients, preparing quotations, and guiding leads through the decision-making process to close. I also maintained accurate CRM records—lead status, interactions, follow-ups, and sales outcomes—to strengthen pipeline visibility and reporting.

I bring strong customer-focused execution too: I previously worked as a Customer Experience Representative and Outbound Telesales & Customer Experience Specialist, supporting users through account and platform inquiries, resolving complaints with proper documentation and escalation when needed, and improving satisfaction through clear communication. I’m motivated to keep combining revenue growth with customer trust, from first contact to post-sale support.