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Marynes Gonzalez

@marynesgonzalez

Social Media Manager at Servicio San Carlos, where I increased Instagram organic reach by 45% with platform-specific content.

Venezuela

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What I'm looking for

I’m looking to join a dynamic team in a remote role as a Virtual Assistant or Online Customer Service Representative.

At Servicio San Carlos - Automotive Electrical Repair Shop, I managed Instagram, Facebook, and TikTok content for the automotive electrical sector. I increased Instagram organic reach by 45% through Reels, videos, posts, and graphics tailored to each platform.

At Lila Branding, I managed social media and created content for seven brands, adapting copy and visuals to each brand’s identity. I’ve also handled online sales and customer service at C&G Gold Group and ZEZGO and NU Car Rental, including customer follow-up, rental requests, and administrative processes.

Experience

Work history, roles, and key accomplishments

Customer Service Online / Call Center / Administrative

ZEZGO and NU Car Rental

Feb 2025 - Aug 2026 (1 year 6 months)

Provided personalized customer service for car rental inquiries, managing administrative processes and updating databases. Handled rental requests, confirmed vehicle availability, and coordinated pickups and returns with high accuracy.

Customer Service Call Center Administrative Support CRM Database Management Operations MicroSIP TSD TL International

Social Media Manager / Content Creator

Servicio San Carlos

Mar 2023 - Jun 2026 (3 years 3 months)

Managed social media for Instagram, Facebook, and TikTok, developing specialized content for the automotive electrical sector. Increased organic reach on Instagram by 45% through high-impact audiovisual content and strategic community management.

Social Media Management Content Creation Instagram Facebook TikTok Analytics Community Management Video Editing Canva

Community Manager / Content Creator

Lila Branding

Dec 2024 - Jan 2026 (1 year 1 month)

Managed social media for 7 national and international brands on Instagram, Facebook, and TikTok, tailoring content and communication strategies. Produced engaging audiovisual content and designed graphics using Canva Pro, while writing persuasive copy to drive engagement.

Social Media Management Content Creation Community Management Canva Copywriting Video Editing Brand Strategy

Online Customer Service / Salesperson

C&G Gold Group

Feb 2021 - Oct 2022 (1 year 8 months)

Provided personalized online consulting to identify customer needs, increasing conversion rate by 27%. Managed the entire online sales cycle and omnichannel follow-up, achieving an 86% customer satisfaction rate and a 35% increase in leads and referrals.

Customer Service Online Sales CRM Omnichannel Communication Sales Lead Generation Customer Satisfaction