Open to opportunities

Edwar E Rojas L

@edwarerojasl

Customer service analyst at LABORATORIOS VANGUARD SL. managing Zendesk tickets and supporting customers through every stage of their purchase.

Venezuela

Message

At LABORATORIOS VANGUARD SL., I manage and categorize customer tickets in Zendesk and respond to requests before, during, and after purchase. I also monitor deliveries and work with transport companies to resolve issues.

At Sabana Coffee, I create and post social media content and follow up with potential clients interested in the coffee bar and trailer services. Earlier, I created content and managed social media at Iconic Venezuela, and supported video editing and content creation at Ananas Agencia Creativa.

Experience

Work history, roles, and key accomplishments

Current

Project Assistant

Current

Sabana Coffee

Nov 2025 - Present (1 year)

Creation and daily posting on social media (Instagram, Facebook, and LinkedIn) to strengthen brand presence.

Responding to and following up with potential clients, ensuring fast and professional communication.

Sending emails and quotes to companies, weddings, and universities interested in our coffee bar and trailer services.

Conducting strategic networking to generate sales, earning commission

Current

Analista de atención al cliente

Current

LABORATORIOS VANGUARD SL

Aug 2024 - Present (2 years 3 months)

Manejo de la plataforma Zendesk para la gestión y categorización de tickets de clientes.
Gestión de consultas y solicitudes de clientes antes, durante y después de su compra.
Monitoreo del estado de entrega de los pedidos, asegurando una experiencia de compra sin inconvenientes.
Comunicación constante con las empresas de transporte para resolver incidencias y asegurar entregas puntuales.
Enfoque e

Agente de Venta telefónica

Verum Investments Limited

Jan 2024 - Aug 2024 (7 months)

Atención al cliente
Promocionar servicios de inversion del Mercado de bolsa
de valores (acciones, criptomonedas,señales de
trading,materias primas etc)
Contactar sobre una base de datos de la Empresa a
clientes potenciales residentes en Latam, con el objetivo
de efectuar un proceso comercial.
Agenda de llamadas.
Manejo de CRM Panda.
Manejo de Zoiper y Dialer.
Cierre de ventas.