At Zezgo Car Rental, I manage the full rental service cycle and maintain 98% accuracy in requirement verification and payment processing.
I also improved the vehicle pick-up process through proactive communication and follow-up, reducing customer wait times by 12%. I record and update reservation data across internal systems, Google Sheets, and franchise platforms.
At Showroom Fabritextil C.A., I handled sales and customer inquiries across in-store and digital channels. I introduced an Instagram content and advertising strategy that grew the account from 600 to more than 10,000 followers.
Earlier, as a Cashier & Inventory Assistant at Mini Market Local, I handled register operations and payments with 100% daily accuracy and assisted with restocking and inventory tracking. I use Microsoft Excel, Google Sheets, Google Workspace, and Canva for operational and content work.
