Looking for a job

Mary Mary

@marymary4

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I support customer experiences, business operations, and social media administration.

Rwanda

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What I'm looking for

I'm looking for opportunities in customer experience, business operations, administration, or social media where I can support customers, stay organized, learn quickly, and continue developing professionally.

I've supported business operations at BIGKOKO, GIRLS SPACE, and AC GROUP through administrative coordination, customer service, records management, and communication.

At BIGKOKO, I managed calendars, meetings, company documentation, social media content, customer engagement, and performance reporting. I'm pursuing a Bachelor of Business Administration in Risk and Insurance and am motivated by customer satisfaction and continuous growth.

Experience

Work history, roles, and key accomplishments

Administrative Assistant & Social Media Manager

BIGKOKO

Jan 2023 - Sep 2024 (1 year 8 months)

Managed executive calendars, appointments, and meeting schedules; prepared agendas and recorded meeting minutes. Coordinated communication between clients, management, and staff, and managed company social media platforms and online presence.

Calendar Management Meeting Coordination Documentation Social Media Management Content Creation Customer Engagement performance reporting Marketing Support

Administrative Assistant

Girls Space

Feb 2022 - Dec 2022 (10 months)

Scheduled meetings, appointments, and conferences and prepared agendas, reports, presentations, and meeting minutes. Maintained office filing systems and organizational records, and supported day-to-day office operations.

Meeting Scheduling Report Preparation Presentation Skills Filing System Documentation Preparation Proofreading Office Management Communication Skills

Customer Service Representative

AC Group

Jan 2021 - Dec 2021 (11 months)

Handled customer inquiries professionally and efficiently, provided information regarding products and services, and resolved customer complaints while maintaining satisfaction. Managed multiple customer interactions in a fast-paced environment.

Customer Service Complaint Resolution Product Knowledge Communication Skills Record keeping