Marylou Guimbaolibot
@marylouguimbaolibot
I review financial accounts, detect suspicious activity, and deliver accurate customer support and content moderation.
PhilippinesWhat I'm looking for
I've supported financial account customers by verifying information, handling transactions and account concerns, and following authentication, security, and SOP procedures.
As a Customer Service Representative and Fraud Analyst, I reviewed accounts and financial transactions for suspicious activity, investigated unusual patterns, documented findings, and protected customer confidentiality.
At Teleperformance, I moderate user-generated content against established policies, apply escalation procedures for sensitive material, and maintain quality and productivity standards in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Operation Expert/Content Moderator
Teleperformance
Jan 2024 - Present (2 years 9 months)
Reviewed and moderated user-generated content based on established policies and guidelines. Maintained accuracy and consistent moderation decisions while handling sensitive content and applying escalation procedures.
Customer Service Representative | Fraud Analyst
Teleperformance
Jan 2024 - Jan 2025 (1 year)
Reviewed customer accounts and financial transactions to identify fraudulent activity and suspicious behavior. Investigated account concerns, documented findings, and assisted customers while maintaining security and confidentiality.
Customer Service Representative | Financial Account
Teleperformance
Jan 2021 - Jan 2024 (3 years)
Verified customer information and followed SOP authentication and security procedures. Handled customer inquiries for financial accounts, resolved concerns efficiently, and documented interactions accurately.
Education
Degrees, certifications, and relevant coursework
Muntinlupa National Senior High School
High School Diploma, Science Technology Engineering Mathematics
2017 - 2018
Completed senior high school education with a focus on Science, Technology, Engineering, and Mathematics.
Brgy Sta Rosa Elementary School
Elementary School Diploma, General Education
2007 - 2013
Completed elementary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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