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Mikka Alison Ciego

@mikkaalisonciego

Customer Service Representative at TaskUs who handled omnichannel support, content moderation, and suspicious activity investigations.

Philippines

Message

At TaskUs, I provided support across live chat, phone, and email while reviewing user content for policy compliance and community safety.

I also investigated suspicious transaction patterns and account activity to help mitigate platform risk and protect account security.

Previously, at TTEC Philippines, I analyzed account footprints and transaction data to resolve fraud cases and assisted customers with account security concerns. At Get Wonders, I supported customers with platform navigation and issue troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Service Representative & Content Moderator

TaskUs

Aug 2024 - Sep 2026 (2 years 1 month)

Provided omnichannel support across live chat, voice, and email. Evaluated and moderated user-generated content to ensure policy compliance and community safety.

Live Chat Voice support Email Support Content Moderation Policy Enforcement Fraud Investigation Account Security Verification Ticketing Systems

Fraud Specialist & Customer Support Representative

TTEC Philippines

Jul 2023 - Jul 2024 (1 year)

Analyzed digital account footprints and transaction data to identify and resolve fraud cases. Assisted customers with high-priority account security concerns via phone and email.

Fraud Investigation Account Security Verification Transaction analysis Customer Support Phone Support Email Support Compliance

Customer Support Representative

Get Wonders

Nov 2022 - Jul 2023 (8 months)

Delivered customer assistance managing user inquiries, platform navigation, and issue troubleshooting. Collaborated with cross-functional teams to escalate and resolve complex account and service concerns.

Customer Support Troubleshooting Cross Functional Collaboration SLA Management Ticketing Systems