mary karanu

Exceeded the 80% customer satisfaction marker with an average satisfaction marker of 109% in four consecutive months. Successfully upgraded 15-day pass memberships worth Ksh.25,000 each to fixed membership leading to increased revenue generation of more than Ksh. 375,000 monthly.

Delivered executive and administrative support to the leadership team, enabling 100% timely execution of strategic priorities and day-to-day operations. Streamlined business workflows across 4 departments, reducing administrative turnaround times by 40% and improving cross-functional efficiency.

Successfully coordinated cross-departmental activities to ensure a seamless workflow, contributing to an efficient and productive office environment. Led office tours for potential clients, with strategic follow-ups that consistently resulted in closing leads and securing new business.

Generated and analyzed monthly reports using Excel for billing and emailed invoices to over 30 clients using MS. Outlook. Updated appointment calendar and scheduled meetings for over 15 clients on a daily basis.

Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient service delivery which translated to a customer satisfaction rating score of 98%. Presented recommendations for seasonal sales service including filling of KRA returns to the senior manager which increased sales by 80% for the month of June for a span of 2 1/2 years.

Provided relief teaching services, covering various subjects and grade levels as needed.

Supervised the preparation and provision of meals for boarders and ensured all students were well served. Promoted the inclusion and acceptance of all students especially the ones from humble backgrounds by offering guidance and counselling.

Systematically increased office organization by developing a more efficient filing/documenting system for 200+ students and 15 staff members for 5 years. Oriented 3 new staff successfully in their new roles which resulted in reduced work and increased motivation among fellow staff.

Responsible for teaching duties and classroom management.

Completed teaching practice, gaining hands-on experience in classroom instruction and student interaction.

Completed a Certificate in Education, gaining essential pedagogical skills and knowledge for teaching. Prepared for a career in education through theoretical and practical training.

Achieved the Kenya Certificate of Secondary Education, completing secondary education requirements. Developed a strong academic foundation across various subjects.

Earned a Certificate in Human Resource Management, providing foundational knowledge in HR practices and principles. Developed initial skills in managing human capital within organizations.

Completed a Bachelor of Business Administration, focusing on core business principles and management strategies. Gained comprehensive knowledge in various aspects of business operations and administration.

Obtained a Diploma in Human Resource Management, developing expertise in HR policies, employee relations, and talent management. Acquired practical skills for effective human resource administration.