Open to opportunities

Maryimmaculeta Efuka

@maryimmaculetaefuka

Message

Customer support specialist with 5+ years improving satisfaction and driving client retention.

Nigeria

Message

What I'm looking for

I seek customer-facing roles where I can resolve issues, build client relationships, and support sales growth in a collaborative, customer-centric team.

I am a Customer Support Specialist with over five years' experience in client relations, sales, and customer service across industries including construction, banking, and elevator services. I deliver excellent customer experiences in fast-paced environments, resolve complex complaints, and support strategic client decisions while leveraging CRM tools and remote communication channels.

Known for professionalism, empathy, and cross-functional collaboration, I have built strong client relationships that drove repeat business and referrals, supported sales initiatives and pitches, and maintained accurate customer records. I continuously adapt to new tools and training—combining service-focused instincts with experience in complaint escalation, team coordination, and process-driven support.

Experience

Work history, roles, and key accomplishments

Business Development Executive

Sujimoto Construction Company

Mar 2021 - Sep 2023 (2 years 6 months)

Built and maintained client relationships and delivered tailored investment recommendations that increased repeat business and referrals during a 2.5-year tenure.

Client Relationship Management Sales CRM Negotiation

Customer Service Representative

Elevator & Escalator Company

Feb 2018 - Dec 2018 (10 months)

Handled customer inquiries across phone, email, and in-person channels and resolved complaints promptly to maintain high customer satisfaction.

Customer Service Complaint Resolution Phone Support Email Support Record keeping Team Collaboration Process Management

Direct Sales Representative

FirstCity Monument Bank

Dec 2016 - Nov 2017 (11 months)

Promoted banking products to customers, scheduled appointments, followed up on leads, and strengthened customer loyalty through relationship management.

Direct Sales Lead Follow Up Customer Relationship Management CRM Tools Appointment Management Communication