Mary Igbolekwu
@maryigbolekwu
Customer support and relationship professional focused on fast issue resolution and lasting client trust.
NigeriaWhat I'm looking for
I’m a customer-focused professional with experience across banking, customer service, relationship management, retail sales, and education. I’m driven by delivering exceptional customer experiences, resolving enquiries quickly, and building relationships that last.
In my current role as a Relationship Officer, I onboard individual and SME customers while ensuring KYC and regulatory compliance. I educate customers on banking products based on their needs, handle enquiries and complaints promptly, and maintain accurate customer records and documentation.
Previously, I’ve delivered excellent service through customer-facing roles like Front Desk / Customer Care and retail Sales Representative—responding via phone, email, and in person, processing requests, coordinating follow-ups, and supporting timely resolutions. I’m comfortable using HubSpot CRM to keep records organized and up to date, and I have familiarity with Zendesk for support workflows.
My background in teaching strengthened my communication, patience, and problem-solving approach. I adapt quickly across environments, pay close attention to detail, and consistently collaborate with teams to improve service delivery and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Relationship Officer
Alpha Morgan Bank
Sep 2025 - Present (11 months)
Builds and maintains relationships with individual and business customers through ongoing communication and follow-up, including onboarding individual and SME accounts with KYC compliance. Educates customers on banking products and resolves enquiries and complaints while maintaining accurate customer records.
Primary School Teacher
The Dovecote Educational Centre
Sep 2024 - Aug 2025 (11 months)
Deliver engaging, curriculum-based lessons using interactive teaching methods. Assesses student performance through assignments and tests, develops lesson plans, and supports an inclusive, disciplined classroom environment.
English, Lit & CCA Teacher
Cathy Michael's International School
Sep 2023 - Jul 2024 (10 months)
Delivered engaging lessons across multiple subjects and assessed students through assignments and examinations. Provided constructive feedback to support improved academic performance.
Literature Teacher
Community Secondary School
Apr 2022 - Mar 2023 (11 months)
Delivered engaging lessons across multiple subjects and assessed students through assignments and examinations. Provided constructive feedback to improve academic performance.
Front Desk / Customer Care Officer
Olem Systems Solution
Dec 2017 - Aug 2020 (2 years 8 months)
Handled customer enquiries via phone, email, and face-to-face support, and resolved complaints to maintain customer satisfaction. Maintained accurate customer records using HubSpot CRM, processed customer requests, coordinated appointments, and supported administrative documentation.
Sales Representative
Rom-Fide Wholesale Enterprise
Jan 2014 - Aug 2015 (1 year 7 months)
Assisted customers with product selection based on needs and preferences and provided friendly, professional service throughout the purchasing process. Answered product, pricing, and availability enquiries, processed sales transactions, maintained product displays and inventory, and resolved customer concerns.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor of Science (B.Sc.), Mass Communication
Earned a Bachelor of Science (B.Sc.) in Mass Communication from Ahmadu Bello University.
The Federal Polytechnic Bida
National Diploma (ND), Mass Communication
Completed a National Diploma (ND) in Mass Communication at The Federal Polytechnic Bida.
The Federal Polytechnic Bida
Higher National Diploma (HND), Mass Communication
Completed a Higher National Diploma (HND) in Mass Communication at The Federal Polytechnic Bida.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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