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@marygichia1
Dedicated individual with exceptional customer service and administrative skills.
I am a highly motivated and enthusiastic individual with a strong background in customer service and administration. My experience as a Cyber Attendant at Mwireri Computers has equipped me with valuable skills in data entry and assisting clients with online services. I pride myself on my ability to communicate effectively and build strong relationships with customers.
During my time as a Sales Associate at Platinum Credit Limited, I honed my skills in addressing customer inquiries and providing tailored consultations to meet their investment objectives. My industrial attachment at the Judiciary allowed me to develop organizational skills and gain practical experience in human resource functions, further enhancing my ability to deliver top-notch service.
I am committed to continuous learning and professional growth, and I am eager to apply my skills in a challenging office secretary role where I can contribute to customer satisfaction and operational excellence.
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Work history, roles, and key accomplishments
Mwireri Computers
Apr 2022 - Present (3 years 7 months)
Responsible for accurate data entry and assisting clients with various online services. Provided essential support to customers navigating digital platforms and completing online tasks.
Platinum Credit Limited
Aug 2021 - Dec 2021 (4 months)
Managed customer inquiries, escalating complex cases for supervisor review and advice. Provided detailed information about products and offered consultation to develop investment objectives.
The Judiciary, Supreme Court Building
May 2021 - Aug 2021 (3 months)
Managed filing, shelving, and retrieval of documents, ensuring efficient record-keeping. Responsible for receiving, sorting, and dispatching various documents, and drafting official letters.
Degrees, certifications, and relevant coursework
Diploma, Business Administration
Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills in administrative tasks, organizational strategies, and business communication.
Certificate, Computer
Acquired a computer certificate, demonstrating proficiency in various computer applications. Gained practical skills in software usage and basic computer operations.
Kenya Certificate of Secondary Education, General Studies
Successfully completed secondary education, earning the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.
Kenya Certificate of Primary Education, General Studies
Completed primary education, obtaining the Kenya Certificate of Primary Education. Established fundamental literacy and numeracy skills.
Software and tools used professionally
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