Open to opportunities

MARY GICHIA

@marygichia1

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Dedicated individual with exceptional customer service and administrative skills.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my administrative skills and provide excellent customer service in a supportive and dynamic environment.

I am a highly motivated and enthusiastic individual with a strong background in customer service and administration. My experience as a Cyber Attendant at Mwireri Computers has equipped me with valuable skills in data entry and assisting clients with online services. I pride myself on my ability to communicate effectively and build strong relationships with customers.

During my time as a Sales Associate at Platinum Credit Limited, I honed my skills in addressing customer inquiries and providing tailored consultations to meet their investment objectives. My industrial attachment at the Judiciary allowed me to develop organizational skills and gain practical experience in human resource functions, further enhancing my ability to deliver top-notch service.

I am committed to continuous learning and professional growth, and I am eager to apply my skills in a challenging office secretary role where I can contribute to customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Cyber Attendant

Current

Mwireri Computers

Apr 2022 - Present (3 years 6 months)

Responsible for accurate data entry and assisting clients with various online services. Provided essential support to customers navigating digital platforms and completing online tasks.

Data Entry Online Services Customer Support Computer Literacy Troubleshooting

Sales Associate

Platinum Credit Limited

Aug 2021 - Dec 2021 (4 months)

Managed customer inquiries, escalating complex cases for supervisor review and advice. Provided detailed information about products and offered consultation to develop investment objectives.

Customer Service Sales Consultation Product

Industrial Attachment

The Judiciary, Supreme Court Building

May 2021 - Aug 2021 (3 months)

Managed filing, shelving, and retrieval of documents, ensuring efficient record-keeping. Responsible for receiving, sorting, and dispatching various documents, and drafting official letters.

File Management Document Control Administrative Support Human Resources

Education

Degrees, certifications, and relevant coursework

The Cooperative University of Kenya

Diploma, Business Administration

Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills in administrative tasks, organizational strategies, and business communication.

Mwireri Computers

Certificate, Computer

Acquired a computer certificate, demonstrating proficiency in various computer applications. Gained practical skills in software usage and basic computer operations.

Saint Theresas Tartar Girls Secondary School

Kenya Certificate of Secondary Education, General Studies

Successfully completed secondary education, earning the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.